Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Sorguey Williams

Hilliard,OH

Summary

Adept at technical troubleshooting and fostering client relationships, I leveraged these skills alongside with product knowledge and relatable communication at Tesla and Honda to enhance customer satisfaction and streamline operations. My leadership and effective communication have driven team success and problem-solving efficiency, marking me as a dependable professional committed to excellence.

Overview

11
11
years of professional experience

Work History

Service Advisor

Tesla
Columbus, OH
07.2023 - Current
  • Resolved customer complaints in an efficient and courteous manner.
  • Ensured that all customer inquiries were handled promptly and accurately.
  • Tracked customer requests, comments, problems, issues and resolutions within designated systems.
  • Developed strong relationships with customers by providing exceptional customer service.
  • Promptly responded to customer inquiries via phone, email or in person.
  • Greeted customers and addressed their needs in a professional manner.
  • Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Virtual Technician

Tesla
Columbus, OH
07.2023 - Current
  • Provided technical support services to customers via phone or email communication.
  • Operated specialized diagnostic tools used to identify system faults.
  • Analyzed data collected during testing to determine root cause of failure.
  • Worked closely with engineering teams to develop solutions for difficult problems encountered during testing activities.
  • Managed quality control and maintained high level of customer satisfaction.
  • Participated in training to maintain technical expertise and proficiency on applicable equipment.
  • Completed scheduled appointments on time to drive quality service.

Maintenance Technician

Honda Of America, Mfg
Marysville, OH
06.2021 - 06.2023
  • Operated hand and power tools to complete repairs.
  • Maintained clear and safe workspace areas to meet OSHA standards.
  • Performed performance and safety inspections on equipment and machinery to maintain operational baseline.
  • Updated documentation for recordkeeping and customer use.
  • Ran machinery diagnostics rounds to meet performance thresholds.

Team Leader

Honda Of America, Mfg
Marysville, OH
06.2021 - 06.2023
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Delegated daily tasks to team members to optimize group productivity.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Conducted inspections of equipment before, during and after shifts to immediately resolve issues that could cause project delays.
  • Counted, sorted and stacked finished pieces for easy access.
  • Identified equipment issues using troubleshooting techniques to keep machinery fully operational during shifts.
  • Integrated process improvements to increase overall workflow.

Glass Technician

Honda Of America, Mfg
Marysville, OH
05.2014 - 06.2021
  • Maintained neat, clean and safe work areas.
  • Repaired and installed different types of automobile glass in various makes and models.
  • Removed foreign matter and glass from damaged areas prior to completing repairs.
  • Oversaw all returns and corrections.
  • Installed, repaired and replaced safety glass and related materials, including backglass heating elements, on vehicles and equipment.
  • Installed rubber channeling strips around edges of glass or frames to weatherproof windows and prevent rattling.
  • Obtained windshields or windows for specific automobile makes and models from stock, examining pieces for defects prior to installation.
  • Replaced moldings, clips and windshield wipers to prepare for glass replacement or repair.
  • Checked for wetness or contamination in damaged areas and dried out moisture prior to making repairs.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Production Associate

Honda Of America, Mfg
Marysville, OH
05.2014 - 05.2021
  • Diligently maintained safety and quality standards.
  • Completed product assembly according to standardized procedures.
  • Inspected and repaired products to meet project expectations.
  • Moved items between machines, conveyors and transport equipment to meet production needs.
  • Examined final products for conformance with quality and design standards.
  • Attended training sessions to improve machine operation skills.
  • Used hand and power tools to perform operational and routine tasks.
  • Troubleshot equipment problems to repair or report diagnostics.
  • Assisted Production Staff by using troubleshooting methods to return machines to full functionality.

Education

High School Diploma -

Hilliard Davidson High School
Hilliard, OH
05.2013

Skills

  • Technical Troubleshooting
  • Product Knowledge Development
  • Client Relationship Management
  • Issue resolution
  • Leadership Experience
  • Effective Communication
  • Analytical Decision-Making
  • Effective Conflict Management
  • Systematic Problem Solving
  • Advanced Spanish Communication
  • Dependable Professional

Languages

Spanish
Professional

Accomplishments

Received 10 at Tesla Recognition Awards in a year's time span highlighting the following.

  • Collaborative

Maximizes the whole team's contributions by reaching out, helping others and fostering an inclusive work environment.

  • Leads with Purpose

Drives progress by putting their team first. They take ownership over projects, take feedback gracefully, motivate others and contribute to an encouraging, supportive and collaborative work culture.

  • Driven

Fueled by a passion for our mission, this driven, proactive individual demonstrates exceptional determination and commitment to continuous improvement and getting the job done.

Timeline

Service Advisor

Tesla
07.2023 - Current

Virtual Technician

Tesla
07.2023 - Current

Maintenance Technician

Honda Of America, Mfg
06.2021 - 06.2023

Team Leader

Honda Of America, Mfg
06.2021 - 06.2023

Glass Technician

Honda Of America, Mfg
05.2014 - 06.2021

Production Associate

Honda Of America, Mfg
05.2014 - 05.2021

High School Diploma -

Hilliard Davidson High School

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Sorguey Williams