Brittin dolen
Belleville,IL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Service Advisor
Auffenberg Nissan
07.2020 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
Auto Body Technician
CARSTAR Auto Body
Auto Body Estimator
Caliber Collision
01.2017 - 06.2020
- Reduced turnaround time for completed repairs by closely monitoring technician progress and adjusting workload distribution as needed.
- Participated in continuing education opportunities to maintain current certifications and stay abreast of industry advancements related to auto body repair estimation techniques.
- Collaborated with technicians to ensure a comprehensive understanding of required repairs, resulting in more accurate estimates.
- Assisted in training new estimators, sharing expertise to foster a knowledgeable and capable team environment.
Auto Body Technician
Steve Schmidt
01.2015 - 01.2016
- Utilized collision repair hammers, welders and grinders to address bodywork needs.
- Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
- Inspected vehicles to identify and document repair needs.
- Maintained a safe working environment by adhering to safety protocols and ensuring proper use of equipment.
- Reassembled and replaced parts to complete body repairs.
- Improved overall customer satisfaction by providing high-quality auto body repairs and exceptional service.
- Replaced and repaired vehicle parts according to work order instructions.
- Tested and adjusted newly repaired vehicles to verify proper function.
Education
Auto Body Certification -
Kawasaki College
Centralia, ILSkills
- Auto body repair
- Body filler application
- Vehicle reassembly
- Welding experience
- Excellent work ethic
- Quality-focused
- Hand tool proficiency
- Suspension repair
- Seam sealing
- Welding proficiency
- Welding techniques
- Plastic repair
- Body panel repair
- Adhesive bonding
- Spray gun operation
Timeline
Service Advisor
Auffenberg Nissan
07.2020 - Current
Auto Body Estimator
Caliber Collision
01.2017 - 06.2020
Auto Body Technician
Steve Schmidt
01.2015 - 01.2016
Auto Body Certification -
Kawasaki College
Auto Body Technician
CARSTAR Auto Body
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