Adrian James
Queens,NY
Summary
Results-driven professional with a proven track record of delivering success in fast-paced environments. Brings a versatile skill set, strong adaptability, and a commitment to excellence. Experienced in contributing effectively to team objectives and driving measurable outcomes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Service Advisor
Brooklyn Chrysler Jeep Dodge Ram
Brooklyn, NY
02.2025 - 01.2026
- Results-driven Service Advisor with 7+ years of experience in high-volume dealerships, consistently exceeding customer satisfaction targets. Skilled in advanced automotive diagnostics Reynolds and Tekion systems, with a proven track record of increasing service revenue by $200K annually. Recognized for implementing a streamlined service process that reduced wait times
Digital Marketing Manager
Retro car sales
Oceanside, NY
06.2022 - 11.2025
- Strategically post on Retros Cars social platform (instagram) to increase community engagement
- Create creative copy for social media posts to engage their audience
- Assisted with digital marketing campaign to drive engagement
- Identify social media opportunities and develop a plan for execution
- Recommend and develop strategies for growing social media following using promotion, surveys,and polls
- Managed social media campaigns, increasing engagement and audience reach across platforms.
Service advisor
Empire Hyundai
Jamaica, NY
03.2024 - 12.2024
- Established ongoing consulting relationships with customers by being available during business hours to answer questions, explain additional repairs.
- Promoted the sales of appropriate services, parts, and accessories by accurately identifying the customer's service needs.
- Ensured all customer vehicle damages have been accurately identified on the check-in sheet. Aide in the inspection of the vehicles to accurately identify customer service needs, so the number of comebacks related to improper repair orders is minimal.
- Maintain the customer follow-up system by adhering to the Hyundai guidelines
Service Advisor
ACURA OF BROOKLYN
Brooklyn, NY
05.2023 - 02.2024
- Established ongoing consulting relationships with customers by being available during business hours to answer questions, explain additional repairs.
- Promoted the sales of appropriate services, parts, and accessories by accurately identifying the customer's service needs.
- Ensured all customer vehicle damages have been accurately identified on the check-in sheet. Aide in the inspection of the vehicles to accurately identify customer service needs, so the number of comebacks related to improper repair orders is minimal.
- Maintain the customer follow-up system by adhering to the Acura guidelines
Service Advisor
Plaza Honda Auto Mall
Brooklyn, NY
01.2022 - 05.2023
- Established ongoing consulting relationships with customers by being available during business hours to answer questions, explain additional repairs.
- Promoted the sales of appropriate services, parts, and accessories by accurately identifying the customer's service needs.
- Ensured all customer vehicle damages have been accurately identified on the check-in sheet. Aide in the inspection of the vehicles to accurately identify customer service needs, so the number of comebacks related to improper repair orders is minimal.
- Maintain the customer follow-up system by adhering to the Honda guidelines
Key Holder/Assistant Manager
Atlantic Bayview wines and liquors
Freeport, NY
12.2017 - 08.2021
- Taking care of day to day operations i.e. Opening and closing the store
- Providing excellent customer service
- Communicating between service techs and customers to recommend/sell everything their car needs to run proper and pass inspections.
- Doing general technician work including oil changes batteries and head/tail lights.
- Breaking sales goals, training new advisors, and Handling fleet accounts.
Service Advisor
Pep Boys Auto Service & Tire
Baldwin, NY
01.2016 - 12.2017
- Taking care of day to day operations i.e. Opening and closing the store
- Providing excellent customer service
- Communicating between service techs and customers to recommend/sell everything their car needs to run proper and pass inspections.
- Doing general technician work including oil changes batteries and head/tail lights.
- Breaking sales goals, training new advisors, and Handling fleet accounts.
Account Manager
Sancus Consulting, Inc.
Melville, NY
02.2015 - 11.2015
- Trained a sales team of four. We manage accounts for Verizon Fios.
- Assessing and Interviewing potential new hires.
- Conducting weekly meetings to discuss goals and production.
- Working with big box retailers to set up territory locations for our team.
- Has won many sales competitions which allowed me to travel to many different cities within the United States.
- Accomplishments
- I was promoted within a week of working for the company, I produced over $1,000 in sales for three consecutive weeks , I arranged a dodgeball tournament witch raised funds for operation smile, a charity that fixes birth defects such as cleft palates for children in third world countries. I also won several sales competitions as a result I was able to travel to 8 different states helping offices generate more sales as well as build a better work environment. After I returned home from this road trip I began a pilot for the company taking our sales technique and implementing it in verizon wireless stores. The pilot has taken off and the company now works with several verizon wireless stores throughout the tri-state region.
- Skills Used
- I used my inter personal communication skills the most with Sancus. My job centers around getting to know and helping people. I believe being able to communicate properly and maintaining a positive attitude are the most important skills to have.
Sales Associate/Customer Service
forever puppy love
Mineola, NY
08.2014 - 02.2015
- Cleaned and bathed puppies and their pens.
- Made sure that the puppies were exercised, fed and hydrated.
- Closed sales by being highly interested and educated on each breed and their needs.
- Edited slideshow videos that were displayed throughout the store, educating customers on how to care for their new puppy.
Supervisor
Urban outfitters
Garden City, NY
05.2012 - 02.2014
- Used my customer service skills along with my fashion sense to become team lead of the Men’s Accessories department.
- Handled transactions at the register.
- Mentored other sales associates.
- Delegated task for my team.
Sales Associate
Nordstrom
Garden City, NY
12.2011 - 09.2012
- Assisted customers with adding key pieces to their wardrobe.
- Provided amazing customer service.
- Ensure that our merchandising met brand’s image standards.
- Opened up credit card accounts and surpassed weekly goals.
IT Technician
Ricky's NYC
New York, NY
08.2010 - 12.2011
- Responsibilities
- Our team was in charge if going in to an empty space and turning it into a fully operational store. Installing security systems, sound systems, internet connections, phone lines, cash registers, safes, aisles, and other things necessary to have a pop up shop.
- Accomplishments
- I became the head of the team getting two to three stores done by myself daily. My team got 43 fully operational stores open in 2 weeks.
- Skills Used
- This job strengthened team work and leadership skills. We would of never been able to complete this task without working as a cohesive unit.
Education
Automotive technology -
Lincoln Technical Institute
College Point, NY01-2016
Liberal arts -
Nassau Community College
Uniondale, NY01-2014
Skills
- Auto service management
- Service Technician
- Electrical Experience
- Mechanic Experience
- Dealership experience
- OEM
- Customer relationship building
- Microsoft Office
- Attention to detail
- Sales
- Part sourcing
- Auto body repair
- Parts administration
- Customer service
- Automotive diagnostics
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- I became the head of the team getting two to three stores done by myself daily. My team got 43 fully
operational stores open in 2 weeks.
Certification
- 609 ac certification
- Present
- Hvac certification
- Driver's License
Languages
English
Timeline
Service Advisor
Brooklyn Chrysler Jeep Dodge Ram
02.2025 - 01.2026
Service advisor
Empire Hyundai
03.2024 - 12.2024
Service Advisor
ACURA OF BROOKLYN
05.2023 - 02.2024
Digital Marketing Manager
Retro car sales
06.2022 - 11.2025
Service Advisor
Plaza Honda Auto Mall
01.2022 - 05.2023
Key Holder/Assistant Manager
Atlantic Bayview wines and liquors
12.2017 - 08.2021
Service Advisor
Pep Boys Auto Service & Tire
01.2016 - 12.2017
Account Manager
Sancus Consulting, Inc.
02.2015 - 11.2015
Sales Associate/Customer Service
forever puppy love
08.2014 - 02.2015
Supervisor
Urban outfitters
05.2012 - 02.2014
Sales Associate
Nordstrom
12.2011 - 09.2012
IT Technician
Ricky's NYC
08.2010 - 12.2011
Automotive technology -
Lincoln Technical Institute
Liberal arts -
Nassau Community College