Alisha Brody
Phoenix,AZ
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Advisor
Meineke Auto Care Center
Phoenix, AZ
08.2024 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Auto Damage Estimator
Gerber Collision & Glass
Phoenix, AZ, US
04.2021 - 07.2024
- Maintain relationships with customers and insurance companies
- Write original estimates and provide necessary supplemental information and documents to insurance companies for repairs to vehicles
- Map out vehicles for technicians to dictate areas of repairs
- Process paperwork for total loss vehicles
- Provide excellent customer service to maintain reputation of shop beyond just repair work completed; provide weekly updates twice to customers about their repairs being completed
- Handle Accounts Receivables from the shop level and reach out to find and obtain missing payments
- Setup sublet jobs and repairs that can not be completed at shop level, as well as following up with sublet vendors for ETAs and Status updates
- Handle delivery process when repairs are complete; going over all applicable information for care instructions following repairs and handling any warranty information or claims
- Order parts and post invoices and credits
Security Guard
Patriot Security LLC
Federal Way, WA, US
07.2020 - 04.2021
- Maintain a clean and safe work environment for myself, the clients, and their patrons
- Report back to the owner with any incidents
- Fill out incident reports
Technical Support Representative
Conduent
Boise, ID, US
09.2018 - 03.2020
- Verizon Wireless Technical and Global Support representative
CNA - Certified Nursing Assistant
Genesis HealthCare
Boise, ID, US
10.2018 - 01.2019
Technical Support
Teleperformance
Boise, ID, US
08.2017 - 05.2018
- Mac Tier 2 Advisor - highest level of on the phone support achieved in less than 10 months
Education
High school diploma -
Waltham Sr High School
Skills
- Security
- Surveillance
- Law Enforcement
- Time Management
- Cleaning Experience
- Packaging
- Microsoft Excel
- Conflict Management
- Computer Operation
- Hospital Experience
- EMT Experience
- Loss Prevention
- Auto estimating
- Data entry
- Ccc one
- Entegral
- Alldata
- Troubleshooting
- Interviewing
- Customer service
- Service writing
- Automotive diagnostics
- Communication skills
- Leadership
- Auto service management
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
- EMT-B
- Assistance with Medication
- CPR/First Aid
- FEMA
- I-CAR Certification
- ASE Certification
- Driver's License
Assessments
Customer service, Proficient, 11/20, Identifying and resolving common customer issues
Timeline
Service Advisor
Meineke Auto Care Center
08.2024 - Current
Auto Damage Estimator
Gerber Collision & Glass
04.2021 - 07.2024
Security Guard
Patriot Security LLC
07.2020 - 04.2021
CNA - Certified Nursing Assistant
Genesis HealthCare
10.2018 - 01.2019
Technical Support Representative
Conduent
09.2018 - 03.2020
Technical Support
Teleperformance
08.2017 - 05.2018
High school diploma -
Waltham Sr High School
- EMT-B
- Assistance with Medication
- CPR/First Aid
- FEMA
- I-CAR Certification
- ASE Certification
- Driver's License