Brian Hatfield
Gray,GA
Summary
Dynamic and driven individual with 30 years experience in the automotive industry. Provides exceptional customer focused service, with a focus on customer relations and retention. Energetic and motivated service professional with a proven track record. Forward thinker with the ability to anticipate customer and organizational needs.
Hardworking employee with customer service, multitasking, and time management abilities. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Service Advisor
Asbury Automotive Group
Union City, US
07.2024 - Current
- Help customers with the maintenance needs on vehicle
- Write and close out RO's
- Supervisor and help junior writers in increase sales and customer service
Automotive Lane Manager
Hutchinson Cadillac GMC
Macon, US
08.2023 - 06.2024
- Trained advisors how to use CDK software, write RO's
- Help dispatch work to technicians
- Problem-solving issues with computers, clients and technicians
- Supervised the team members to ensure they have access to their clients and services and parts
Assistant Service Manager
Butler Toyota
Macon, US
09.2012 - 09.2022
- Maintained service department schedules and appts
- Established long lasting customer relationships and maintained a 5-star rating in customer service
- Processed repair orders efficiently and effectively
Lane Manager
Sons Honda
McDonough, US
08.2008 - 08.2012
- Liaison between customers and technicians
- Provided excellent customer service problem-solving with the skills necessary to diagnose and solve customer issues
- Provided streamlined communication and transparency between customers, management and service technicians
Lane Manager
Landmark Dodge
Morrow, US
09.2001 - 07.2008
- Wrote and dispatched repair orders to qualified technicians
- Advised customers of needed repairs/scheduled appts
- Trained new service advisors on company procedures and computer systems
Service Manager
Five Star Automotive
Macon, US
05.1993 - 08.2001
- Managed 20 employees including service advisors, technicians and porters
- Wrote and dispatched RO's
- Addressed customer complaints and resolved them quickly and accurately
- Worked with each franchise district service manager
- Handled all shop business and kept costs low and profits high
Education
High School Diploma -
Mary Persons High School
Forsyth, GA05.1994
Skills
- Dispatching
- Automotive diagnostics
- Customer retention
- Sales
- Management
- Vehicle Maintenance
- Strategic Planning
- Computer skills (10 years)
- Auto Estimating
- Mechanical Knowledge
- Auto service management
- Automotive Repair
- Computer Networking
- Multitasking
- Problem-solving aptitude
- Time management abilities
- Senior leadership support
- Professionalism
- Customer service excellence
- Problem-solving skills
- High-energy attitude
- Customer Retention
- Resourcefulness
- Complaint resolution
Certification
- Driver's License
- Motorcycle License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Service Advisor
Asbury Automotive Group
07.2024 - Current
Automotive Lane Manager
Hutchinson Cadillac GMC
08.2023 - 06.2024
Assistant Service Manager
Butler Toyota
09.2012 - 09.2022
Lane Manager
Sons Honda
08.2008 - 08.2012
Lane Manager
Landmark Dodge
09.2001 - 07.2008
Service Manager
Five Star Automotive
05.1993 - 08.2001
High School Diploma -
Mary Persons High School