Sean Staskawicz
Gastonia,NC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in high end automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Experienced Service Advisor
Hendrick Jaguar Land Rover
Charlotte, NC
09.2022 - Current
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Documented problems and corrective actions to maintain records.
Senior Service Advisor
Lake Norman Chrysler
Cornelius, NC
06.2021 - 09.2022
- Oversee group of advisors to ensure policies and procedures are followed
- Work with extended warranties and insurance companies to receive authorization for repairs on behalf of client
- Handled escalated customer issues with tact and diplomacy to restore satisfaction.
Experienced Service Advisor
Boston Motorsports Alfa Romeo / Maserati
Boston, MA
06.2020 - 04.2021
- Assisted service manager in developing procedures for newly opened state of the art facility
- Process all warranty claims while ensuring proper documentation for timely processing
- Suggested add-on services that would be helpful to customers and improve bottom line.
Experienced Service Advisor/Warranty Administrator
Herb Chambers Bentley, Rolls-Royce - Lamborghini - Maserati - Alfa Romeo
Wayland, MA
09.2018 - 06.2020
- Investigated and resolved accounting, service and delivery concerns
- Performed billing of warranty repair orders for both FCA and Maserati brands
- Managed internal towing service responsible for the pickup and delivery of clients vehicles
- Coordinated collection of payments for roadside pickups and reunite tows with roadside programs.
Service Advisor
Colonial Nissan of Medford
Medford, MA
11.2015 - 09.2018
- Achieve and maintain CSI scores above strict district standards
- Promoted available products and services to customers during service
- Documented inspection and diagnostic results, work performed and work to be performed, keeping all records current, accurate and properly submitted to meet company standards and regulatory requirements.
Service Advisor
Herb Chambers Chrysler Jeep Dodge
Danvers, MA
09.2013 - 11.2015
- Involved in implementation and training of WiAdvisor mobile roll-out
- Proficient in ADP DMS software
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Express Service Advisor
Grava Chrysler Jeep Dodge Ram SRT
Medford, MA
09.2012 - 09.2013
- Applied selling skills while properly engaging and presenting solutions to customers.
- Monitored repair progress and contacted customers regarding delays or cost increases
- Explained cost and time requirements in detail and requested customer authorization prior to completion of unexpected repairs.
Education
High School Diploma -
Northeast Metropolitan Regional Vocational School
Skills
- CDK
- Reynolds and Reynolds ERA Ignite
- Scheduling
- Dispatching
- Quick Learner
- Extensive Computer Skills
- Client Needs Assessment
Timeline
Experienced Service Advisor
Hendrick Jaguar Land Rover
09.2022 - Current
Senior Service Advisor
Lake Norman Chrysler
06.2021 - 09.2022
Experienced Service Advisor
Boston Motorsports Alfa Romeo / Maserati
06.2020 - 04.2021
Experienced Service Advisor/Warranty Administrator
Herb Chambers Bentley, Rolls-Royce - Lamborghini - Maserati - Alfa Romeo
09.2018 - 06.2020
Service Advisor
Colonial Nissan of Medford
11.2015 - 09.2018
Service Advisor
Herb Chambers Chrysler Jeep Dodge
09.2013 - 11.2015
Express Service Advisor
Grava Chrysler Jeep Dodge Ram SRT
09.2012 - 09.2013
High School Diploma -
Northeast Metropolitan Regional Vocational School
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