Nicole Laborda
Wayne,NJ
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results- driven with demonstrated passion for building communication, problem-solving, and time management to ensure client satisfaction and operational excellence.
Overview
10
10
years of professional experience
Work History
Service Advisor
Performance Ford Lincoln
East Hanover, New Jersey
03.2026 - Current
- Managed customer inquiries on vehicle maintenance, warranties, recalls, ensuring timely and accurate information.
- Resolved customer issues with knowledgeable, friendly service, enhancing overall satisfaction.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Excelled in exceeding monthly CSI goals.
- Upsold extended warranties, oil changes, tire rotations, contributing to increased revenue.
Service Advisor
Chrysler Jeep Dodge Ram Ford
Morristown, New Jersey
08.2023 - 07.2025
- Reviewed completed service orders to verify adherence to dealership standards, ensuring quality and customer satisfaction.
- Excelled in exceeding monthly CSI goals.
- Tracked customer requests and resolutions within designated systems to enhance service delivery and responsiveness.
- Promoted additional products to customers during sales interactions.
- Exceeded established service goals by applying customer service and sales best practices to drive customer loyalty.
- Participated in ongoing training activities related to automotive technology advancements.
Service Reception Manager/ Rental Agent /DMV Title Clerk
Crestmont Toyota/Volkswagen
Pompton Plains, NJ
02.2021 - 07.2022
- Welcomed customers and provided assistance by explaining rental rates, terms, and conditions to enhance customer understanding.
- Coordinated appointment calendar and balanced schedules to maximize productivity and ensure efficient use of time.
- Managed schedules and calendar obligations for executives/employees.
- Prepared daily shift open/close reports and balanced cash register, finalizing documentation for contracts, purchase receipts, and vehicle registrations to maintain financial accuracy.
- Oversaw maintenance, appearance and performance of company vehicles.
- Collaborated with management to streamline communication processes across teams.
Service Reception Manager/DMV Clerk
Rt 46 Nissan
Totowa, NJ
06.2016 - 08.2018
- Assisted in various duties during peak periods and employee absences, ensuring smooth operations.
- Mentored newly hired employees on company programs, enhancing their integration and knowledge.
- Handled sensitive information while adhering to privacy and security protocols.
- Supervised reception staff to maintain high levels of service and professionalism.
- Pitched in to complete various duties during peak periods or employee absences.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Supervised reception staff, fostering a professional environment and consistent service quality.
Education
Stenotech
Parsippany, NJSkills
- Reynolds/CDK expertise
- scheduling and calendar management
- Dispatching
- Team leadership
- Customer relationship management
- Conflict resolution
- Adaptability and flexibility
- Strong work ethic
Timeline
Service Advisor
Performance Ford Lincoln
03.2026 - Current
Service Advisor
Chrysler Jeep Dodge Ram Ford
08.2023 - 07.2025
Service Reception Manager/ Rental Agent /DMV Title Clerk
Crestmont Toyota/Volkswagen
02.2021 - 07.2022
Service Reception Manager/DMV Clerk
Rt 46 Nissan
06.2016 - 08.2018
Stenotech