Eric Martinez
Clermont,FL
Summary
Dedicated and experienced Service Advisor with a strong background in automotive customer service and in depth knowledge of vehicle maintenance and repair. Proven ability to build trust with clients, effectively communicate service needs, and drive customer satisfaction. Excited to bring my skills to Porsche and grow with the company.
Overview
7
7
years of professional experience
Work History
Service Advisor
Toyota of Clermont
02.2024 - Current
- Coordinated with other departments to provide a seamless customer experience from initial estimate through repair completion and vehicle pickup.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Upheld high ethical standards when appraising vehicles for damage, ensuring honest assessments that built customer trust.
- Exceeded monthly sales goals consistently by proactively engaging potential clients in need of body shop services.
- Improved workflow efficiency in the body shop by collaborating with technicians to identify challenges and implement solutions.
Parts Coordinator/ Service Advisor Assistant
Caliber Collision
04.2023 - 02.2024
- Pleasantly greeted customers and asked open ended questions to better determine needs.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Briefed customers regarding warranty protections.
- Utilized cost estimating software to streamline estimating processes and produce accurate and reliable estimates.
- Ordered parts for customers, repair shops, and service department.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Handled day to day shipping and receiving.
Parts Counter Person
Fields BMW Winter Park
08.2022 - 04.2023
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Maintained clean and neat parts counter and sales floor.
Sales Associate/Inventory Specialist
T-Mobile
04.2019 - 07.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
Receptionist
Mercedes-Benz
05.2018 - 04.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
Education
AA - Business Administration
Valencia College
Orlando, FLReal estate sales associate in -
Gold Coast
Doral, FLHigh school diploma -
Everglades Preparatory Academy
Homestead, FLSkills
- Customer Service
- Vehicle Repair Estimating
- Customer and Client Relations
- Telephone Etiquette
- Vehicle Repair Process Supervision
- Sales Expertise
- CCC, CDK, & Reynolds Proficiency
- Records Maintenance
- Inventory Control & Management
- Microsoft Office
- Multitasking and Organization
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Service Advisor
Toyota of Clermont
02.2024 - Current
Parts Coordinator/ Service Advisor Assistant
Caliber Collision
04.2023 - 02.2024
Parts Counter Person
Fields BMW Winter Park
08.2022 - 04.2023
Sales Associate/Inventory Specialist
T-Mobile
04.2019 - 07.2021
Receptionist
Mercedes-Benz
05.2018 - 04.2019
AA - Business Administration
Valencia College
Real estate sales associate in -
Gold Coast
High school diploma -
Everglades Preparatory Academy