Johnnie Taylor
IRVING,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Service Advisor
Five Star Subaru Of Grapevine
03.2019 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Service Consultant
Mercedes-Benz Of Plano
02.2016 - 03.2019
Service Drive Manager
McKinney Buick GMC
10.2014 - 01.2016
Service Advisor
Freeman Buick GMC
06.2013 - 10.2014
Service Manager
Freeman Mazda-Hyundai
12.2006 - 05.2013
Service Advisor
Toyota Of Dallas
08.2006 - 11.2006
Service Advisor
Freeman Mazda=a-Hyundai
07.1992 - 07.2005
Education
Associate of Applied Science - Automotive Technology
Cedar Valley College
Lancaster, TX06.1985
Skills
Proficient in ADP/CDK
BG services
Booking
Dispatching
Cashiering
Certification
ASE Certified Service Consultant
Timeline
Service Advisor
Five Star Subaru Of Grapevine
03.2019 - Current
Service Consultant
Mercedes-Benz Of Plano
02.2016 - 03.2019
Service Drive Manager
McKinney Buick GMC
10.2014 - 01.2016
Service Advisor
Freeman Buick GMC
06.2013 - 10.2014
Service Manager
Freeman Mazda-Hyundai
12.2006 - 05.2013
Service Advisor
Toyota Of Dallas
08.2006 - 11.2006
Service Advisor
Freeman Mazda=a-Hyundai
07.1992 - 07.2005
Associate of Applied Science - Automotive Technology
Cedar Valley College
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