Thonda Summers
London,AR
Summary
Managed service department reception since 1997. Answered multiple phone lines efficiently. Typed service repair orders for advisors and transitioned to service cashier role. Served as service advisor from 1998 to 2001 and again from 2005 to 2008. Promoted to service dispatcher, overseeing daily operations. Transitioned to warranty claims role after relocating to Russellville during personal circumstances.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Service Advisor
Superior Cjdr
Conway, AR
2025 - 2025
- Analyzed customer feedback to identify trends and implement improvements
- Developed process enhancements that streamlined operations, increasing overall efficiency within the service department.
- Led initiatives to improve customer retention through personalized follow-ups and tailored service solutions.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Service Advisor
Phil Wright Toyota
Russellville, AR
2024 - 2025
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Coordinated service appointments, ensuring seamless scheduling and optimal resource allocation.
- Educated clients on vehicle maintenance and repair options to enhance their experience and satisfaction.
- Collaborated with technicians to communicate service recommendations and manage workflow effectively.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
- Met customer call guidelines for service levels, handle time and productivity.
Warranty Administrator
Orr motors of russellville
Russellville, AR
04.2016 - 10.2024
- I have been certified in submitting Nissan - Hyundai and Chrysler warranties
Service advisor
Greg orr classic automall
Texarkana, TX
03.2005 - 02.2008
- Serice advisor for Mazda and Chrysler
Service Advisor/Writer
Orr chevrolet
Texarkana, TX
07.1998 - 11.2001
- Service writing - customer service
Receptionist/Office Assistant
Orr Chevrolet
Texarkana, TX
07.1997 - 11.2001
- Answered phone lines typed up all service advisors write ups
Cashier and Customer Service
Orr Chevrolet
Texarkana, TX
03.1999 - 03.2000
- Service advisor and loaner car
Education
High school diploma - undefined
Texas High School
05.1991
Skills
Auto Service Management
Auto Estimating
Order Entry
Multi-line Phone Systems
Administrative Experience
Service scheduling
Price quoting
Complaint resolution
Handling customer complaints
Service recommendations
Service estimates
Attention to detail
Vehicle assessment
Quality control
Warranty claims process management
Cost estimation
Clerical support
Service order flow
Repair quality inspections
Customer consulting
Reporting and documentation
Certification
Haz mat certification May 2022 to August 2025
Timeline
Warranty Administrator
Orr motors of russellville
04.2016 - 10.2024
Service advisor
Greg orr classic automall
03.2005 - 02.2008
Cashier and Customer Service
Orr Chevrolet
03.1999 - 03.2000
Service Advisor/Writer
Orr chevrolet
07.1998 - 11.2001
Receptionist/Office Assistant
Orr Chevrolet
07.1997 - 11.2001
High school diploma - undefined
Texas High School
Service Advisor
Superior Cjdr
2025 - 2025
Service Advisor
Phil Wright Toyota
2024 - 2025