Anthony Melendez
Phoenix,AZ
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Service Advisor
MIDAS / AUTO SERVICE & TIRES
Mesa, USA
04.2022 - Current
- Service advisor/Assistant Manager for Midas
- Inspection of customer vehicles and diagnostics/recommend repairs accordingly
- Customer service and sales
- Management responsibility includes Scheduling employees and management of productivity
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Resolved customer complaints in an efficient and courteous manner.
- Developed strong relationships with customers by providing exceptional customer service.
- Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Compiled reports detailing sales volumes, product performance metrics, customer satisfaction ratings.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Updated databases with new and modified customer data.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
CNA - Certified Nursing Assistant
Sierra winds
Peoria, USA
02.2013 - 04.2022
- At Sierra winds I assist Long term care, post acute care patients with ADL's
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
- Answered patient call lights promptly and responded to requests appropriately.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Monitored food intake and output as directed by nursing staff.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Participated in educational programs designed to improve knowledge of health care practices.
- Provided emotional support to family members during difficult times.
- Educated patients on self-care techniques that would help them maintain their independence.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Facilitated communication between patients, family members, and healthcare professionals.
CNA
Sante
Scottsdale, USA
11.2018 - 05.2019
- Customer service
- Patient care
- Assisting Patient with ADLs
- Routine checking for patient safety
- Taking vitals
- Reports
- Attention to details 'changes'
- Team lead
CNA - Certified Nursing Assistant
Sun City Health and Rehab
Sun City, USA
07.2016 - 02.2018
- Patient care
- Ads
- Reporting changes
- Charting
- Taking I/Os
CNA
Sunview health and rehab
Youngtown, USA
02.2013 - 11.2014
- Customer service
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Reported changes in patient conditions to registered nurse or physician.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Monitored food intake and output as directed by nursing staff.
Sams club
01.2012 - 01.2013
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
Manager
Desert winds
Phoenix, USA
01.2011 - 01.2012
- Dietary manager for a retirement facility
- Job title included making sure the kitchen ran efficiently
- Meals served on time as well as dinner service performance
- I was responsible for employee scheduling, maintenance of kitchen machines, scheduling repairs if needed, inventory, ordering, keeping up with health code regulations
Cook
KFC
01.2009 - 01.2012
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Ordered supplies as needed for the kitchen.
- Checked quality of ingredients before use in order to ensure freshness.
- Ensured that all food was cooked at the correct temperature and stored correctly.
Education
High school diploma or GED - General Studies
Dysart High School
05.2010
Skills
- CNA
- Certified Nursing Assistant
- Nursing
- Caregiving
- Vital Signs
- Senior Care
- Customer service
- Supervising experience
- Cooking
- Auto Service Management
- Auto Estimating
- Retail Sales
- Patient Care
- Medical Records
- Automotive Repair
- Upselling
- Cleaning Experience
- Meal Preparation
- Vehicle Maintenance
- Mechanical Knowledge
- Driving
- Oil Change
- Mechanic Experience
- Quality Control
- Computer Skills
- Repairs Scheduling
- Data Entry
- Maintenance reporting
- Process Improvements
- Listening Skills
- Mechanical Aptitude
- Tech-Savvy
- Preventive maintenance coordination
- Workflow Management
- Strong Work Ethic
- Excellent Communication
Certification
- CNA Certification, 2015
- CPR Certification
- Fingerprints clearance card, Fingerprints clearance card background check.
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Title: CNA
Timeline
Service Advisor
MIDAS / AUTO SERVICE & TIRES
04.2022 - Current
CNA
Sante
11.2018 - 05.2019
CNA - Certified Nursing Assistant
Sun City Health and Rehab
07.2016 - 02.2018
CNA - Certified Nursing Assistant
Sierra winds
02.2013 - 04.2022
CNA
Sunview health and rehab
02.2013 - 11.2014
Sams club
01.2012 - 01.2013
Manager
Desert winds
01.2011 - 01.2012
Cook
KFC
01.2009 - 01.2012
High school diploma or GED - General Studies
Dysart High School