DONALD CARRIGAN
SALISBURY,MD
Overview
27
27
years of professional experience
Work History
Case Manager
Zion House
Salisbury, Maryland
01.2025 - Current
- Assessed client needs and developed individualized care plans.
- Coordinated services with community organizations and healthcare providers.
- Conducted regular follow-ups to monitor client progress and satisfaction.
- Facilitated support groups to encourage peer interaction and sharing.
- Documented client interactions in case management software accurately.
- Provided crisis intervention and support during challenging situations.
- Educated clients about available resources and services for assistance.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Monitored client progress through regular follow-up contacts.
- Maintained accurate case records and documentation according to agency guidelines.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
Car Salesperson
The Car Store Auto
Salisbury, Maryland
09.2024 - 01.2025
- Assisted customers in selecting vehicles that fit their needs and preferences.
- Conducted vehicle demonstrations to showcase features and benefits effectively.
- Managed paperwork for vehicle sales, including contracts and financing options.
- Collaborated with the sales team to maintain inventory accuracy and availability.
- Used customer relationship management software to track leads and follow-ups.
- Provided exceptional customer service by addressing inquiries and concerns promptly.
- Developed relationships with potential buyers through phone calls and emails.
- Conducted test drives for prospective buyers.
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
- Provided follow-up customer service after a car sale was completed.
- Maintained customer satisfaction by providing prompt, reliable service.
- Followed up with customers to build long-term relationships and successful referrals.
Route Sales Representative
Herrs Food Inc.
Seaford, Delaware
09.2022 - 09.2024
- Delivered products to customers on established routes.
- Managed inventory levels and restocked products as needed.
- Built strong relationships with customers to ensure satisfaction.
- Maintained accurate sales records and reported daily activities.
- Ensured compliance with safety regulations during transportation tasks.
- Conducted daily pre-trip inspections of delivery vehicles.
- Loaded, unloaded, and delivered product in a timely manner.
- Monitored stock levels on route trucks to ensure accuracy of inventory counts.
- Promoted positive relationships with customers to maintain consistent sales.
- Utilized corporate vehicle to deliver and sell products to clients with focus on optimizing customer experience.
- Responded quickly to customer inquiries regarding products or services.
- Delivered product to customers in a safe and courteous manner.
- Assisted with merchandising displays at customer locations when requested.
- Confirmed product displays met company specifications regarding placement, date codes and pricing.
- Reported any discrepancies between orders and actual items received and delivered promptly to management staff.
- Restocked shelves as needed in order to ensure adequate inventory levels for customers.
- Maintained accurate records of all deliveries and pickups.
- Utilized effective problem solving skills when resolving customer issues.
- Organized deliveries according to customer needs.
- Cross-sold additional products to customers depending upon merchandise needs.
- Obtained receipts or signatures for delivered goods, collecting payment for services when required.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Collected money, provided change and recorded transactions on receipts.
- Kept accurate logs of all deliveries and trips.
- Informed regular customers of new products or services and price changes.
Route Sales Representative
Frito Lay
Delmar, MD
04.2020 - 09.2022
- Delivered products to customers on established routes.
- Managed inventory levels and restocked products as needed.
- Built strong relationships with customers to ensure satisfaction.
- Maintained accurate sales records and reported daily activities.
- Collaborated with team members to streamline delivery processes.
- Ensured compliance with safety regulations during transportation tasks.
- Conducted daily pre-trip inspections of delivery vehicles.
- Loaded, unloaded, and delivered product in a timely manner.
- Utilized corporate vehicle to deliver and sell products to clients with focus on optimizing customer experience.
- Monitored stock levels on route trucks to ensure accuracy of inventory counts.
- Provided excellent customer service by answering questions and resolving complaints in a professional manner.
- Delivered product to customers in a safe and courteous manner.
- Assisted with merchandising displays at customer locations when requested.
Corrections Officer
Department of Corrections
Salisbury, Maryland
02.2018 - 09.2020
- Monitored inmate behavior and compliance with facility regulations.
- Conducted searches of inmates and their living areas for contraband.
- Assisted in maintaining security by observing and reporting suspicious activities.
- Responded to emergencies and incidents following established protocols.
- Facilitated inmate communication during scheduled visitation hours.
- Documented daily activities and incidents in accurate logs and reports.
- Collaborated with staff to ensure a safe environment for all personnel.
- Participated in training sessions on safety procedures and conflict resolution techniques.
- Responded quickly and appropriately to emergency situations that may arise within the facility.
- Ensured safety and security of inmates within the facility by conducting searches, supervising activities, and maintaining order.
- Attended regular trainings and maintained appropriate certifications.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
- Maintained daily logs of shift activity.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Observed daily operations throughout the facility for compliance with standards set forth by governing bodies.
- Maintained correct physical head count for inmates.
- Patrolled and visually inspected units, yards, buildings and prisoner property and clothing to ensure welfare, security and safety.
- Intervened during conflicts between inmates, utilizing de-escalation techniques when possible.
Military Transition Specialist
Magellan
Alexandria, Virginia
11.2015 - 12.2017
- Facilitated transition processes for individuals moving between services and support systems.
- Developed individualized plans to address client needs during service transitions.
- Developed and maintained transition plans tailored to individual client requirements.
- Coordinated resource allocation to support client needs during transitions.
- Monitored compliance with organizational policies during client transitions.
- Provided ongoing support and guidance to clients throughout their transition process.
Platoon Sergeant
United States Army
various, various
09.1998 - 10.2015
- Led training exercises to enhance team readiness and operational effectiveness.
- Coordinated logistics for equipment and personnel during field operations.
- Supervised daily activities of soldiers to ensure mission compliance and discipline.
- Developed training programs to improve skills and knowledge of team members.
- Managed inventory of supplies and equipment for unit preparedness.
- Mentored junior leaders in leadership principles and tactical decision-making skills.
- Maintained a high level of morale among troops through positive reinforcement techniques and providing recognition when deserved.
- Evaluated personnel periodically on job performance and occupational-related strengths and weaknesses.
- Monitored the progress of individual soldiers in order to ensure that they are meeting their goals and objectives.
- Compiled monthly reports on personnel actions such as awards, promotions and disciplinary actions taken within the platoon.
- Coordinated with allied forces in order to coordinate joint operations between units.
- Inspected equipment prior to use in order to ensure proper functioning condition.
- Maintained unit discipline by enforcing standards of conduct and military regulations.
- Provided tactical and technical guidance to Platoon personnel.
- Organized logistics requirements such as transportation, ammunition supply, medical support and communications systems.
- Evaluated soldier performance during field exercises in order to identify strengths and weaknesses within the unit.
- Conducted quality control inspections of subordinate organizations to detect and correct deficiencies.
- Ensured compliance with orders from higher headquarters.
- Led pre-combat checks before deployment into hostile environments.
- Managed administrative duties such as tracking attendance records for drills, evaluations and other events.
- Received and implemented combat orders and directed deployment of personnel in offensive, defensive, and retrograde operations.
- Surveyed and analyzed terrain to determine optimum equipment placement and use.
- Planned squad-level operations based on intelligence gathered from higher echelons.
- Controlled platoon in mounted and dismounted operations.
- Tracked casualty information during combat operations in order to provide an accurate picture of troop strength levels.
- Stored and safeguarded classified information to maintain utmost confidentiality.
- Facilitated patrol operations and led security forces team to support battlefield operations.
- Assisted in gathering intelligence and combat information to support troops on ground.
- Coordinated planning and execution of operational fires to accomplish unit's mission.
- Trained and managed new recruits in tactical and combat warfare.
- Patrolled perimeters of operating bases to guard against suicide bombers, raids and other attacks.
- Engaged targets in low-light conditions by properly using night vision equipment.
- Assessed complex documentation for combat, weapon systems and anti-terrorism programs.
- Facilitated route clearance for visits from high-ranking officials.
- Administered first aid and emergency medical treatment in field conditions.
Education
Bachelor of Science - Human Resources Management
University of Maryland Global Campus
Hyattsville, MD05-2022
Some College (No Degree) - Information and Computer Systems
Wor-Wic Community College
Salisbury, MDSkills
- Crisis intervention
- Case documentation
- Customer relationship management
- Client assessment
- Inventory management
- Effective communication
- Problem solving
- Team collaboration
- Time management
- Stress management
- Case management
- Emotional awareness
- Relationship building
- Multitasking and organization
- Resource management
- Critical thinking
Certification
CompTIA A+ Certification Prep 1: Hardware
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Case Manager
Zion House
01.2025 - Current
Car Salesperson
The Car Store Auto
09.2024 - 01.2025
Route Sales Representative
Herrs Food Inc.
09.2022 - 09.2024
Route Sales Representative
Frito Lay
04.2020 - 09.2022
Corrections Officer
Department of Corrections
02.2018 - 09.2020
Military Transition Specialist
Magellan
11.2015 - 12.2017
Platoon Sergeant
United States Army
09.1998 - 10.2015
Bachelor of Science - Human Resources Management
University of Maryland Global Campus
Some College (No Degree) - Information and Computer Systems
Wor-Wic Community College