Donald Coleman

• Led daily operations of personal banking services for diverse clientele.
• Analyzed customer needs to recommend personalized banking solutions, aligning offerings with individual financial goals.
• Educated customers on financial products and services, enhancing their understanding and decision-making.
• Resolved customer inquiries and issues promptly, contributing to high levels of customer satisfaction.
• Addressed customer inquiries efficiently, ensuring clarity and satisfaction.
• Managed customer accounts, ensuring accuracy and compliance with bank policies.
• Trained and mentored junior bankers to enhance service delivery and performance.
• Provided guidance and support to junior bankers on technical matters relating to their job duties.
• Maintained accurate records of all transactions, including deposits, withdrawals and loan payments.

1995-1997 Store Assistant Manager

• 1994-1994 Regional Supervisor of Asset Protection.
• 1993-1994 Regional Training Officer for Asset Protection
• 1990-1993 Asset Protection Store Detective
• 1985-1990 Retail Clerk

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