Summary
Overview
Work History
Education
Skills
Timeline
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Vickie Gentry

Louisville,KY

Summary

At First Harrison Bank, a Lead Personal Banker adept in cross-selling and customer relationship management significantly enhanced client satisfaction and loyalty. Through expert training and mentoring, alongside a keen focus on compliance and fraud detection, consistently surpassed sales targets, fostering a robust team environment and ensuring operational excellence. Top-notch Relationship Banker with solid background in banking and finance. Effective at building positive relationships with clients, achieving sales goals and providing excellent customer service. Strong communication and interpersonal skills committed to making customers understand financial needs, goals and options. Determined banking professional eager to apply financial knowledge and sales negotiation skills. Collaborative individual communicates with tact and diplomacy to internal and external customers. Researches and pursues new sales prospects to build strong base of clientele. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Lead Personal Banker

First Harrison Bank
08.2020 - Current
  • Collaborated with other departments to resolve complex customer issues effectively and efficiently.
  • Achieved sales targets consistently through effective cross-selling of products and services.
  • Participated in community events as a bank representative, fostering goodwill within the local area
  • Delivered comprehensive training on banking products and services, increasing staff expertise.
  • Increased customer satisfaction by providing personalized financial solutions and exceptional service.
  • Mentored junior bankers to enhance their skills and knowledge, promoting a strong team environment.
  • Supported branch manager in daily operations by stepping in during absences or heavy workloads.
  • Monitored customer transactions for suspicious activity, contributing to fraud prevention efforts.
  • Maintained up-to-date knowledge of industry regulations and trends through continuous professional development.
  • Conducted regular audits of teller drawers, ensuring accuracy and compliance with bank policies.
  • Resolved customer complaints and disputes to maintain satisfaction and loyalty.
  • Cultivated strong customer relationships by providing tailored advice and services.
  • Assisted customers with completing required forms for opening and closing bank accounts.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Facilitated customer transactions, including deposits, withdrawals and transfers.
  • Maintained in-depth product and service knowledge for well-informed customer advice.
  • Maintained friendly and professional customer interactions.
  • Assisted customers with banking needs and inquiries.
  • Educated customers on online banking and mobile banking applications.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Executed wire transfers, stop payments and account transfers.
  • Handled various accounting transactions.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Referred customers to other banking departments for specialized services.
  • Cross-sold credit cards, loans and other bank products.
  • Monitored and verified suspicious activity on customer accounts.
  • Trained new hires on customer service policies and procedures.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Processed applications for new accounts.
  • Performed account maintenance by closing out accounts and changing customer addresses.

Education

GED -

Bullitt Central High School
Shepherdsville, KY
12.1983

Skills

  • Training and mentoring
  • Cross-Selling Products
  • Teller Support
  • Banking
  • Relationship building and management
  • Customer Service-Oriented
  • Recordkeeping requirements
  • Persuasive communication style
  • Team Leadership
  • Decision-Making
  • Cash handling and management
  • Compliance, banking laws, and regulations
  • Pleasant and Personable
  • Workload Management
  • Sorting and Filing
  • Identity Verification
  • Product and Service Sales
  • Balance Verification and Reconciliation
  • Vault Monitoring
  • Cash Drawer Reconciliation
  • Balance Transfers
  • Fraud Detection
  • Account Security
  • Signature Verification
  • Staff Assistance
  • New Account Setup
  • Transaction Error Identification
  • Information Processing
  • Product Promotion
  • Cash Supply Orders
  • Regulatory Compliance
  • Night and Safe Deposit Procedures
  • Bank Deposits
  • Honest and Dependable
  • Reliable and Responsible
  • Team Cooperation
  • Exceptional customer service

Timeline

Lead Personal Banker

First Harrison Bank
08.2020 - Current

GED -

Bullitt Central High School
Vickie Gentry