Donald Collins
Brookville,OH
Summary
Professional with experience as a Counselor at Woodhaven Residential Treatment Center, adept at goal-setting and progress monitoring. Proven ability to gather critical information under pressure as a 911 Dispatcher, showcasing strong problem-solving and teamwork skills. Highly proficient in computer systems, ensuring efficient communication in high-stress environments.
Overview
28
28
years of professional experience
Work History
Counselor
Woodhaven Residential Treatment Center
08.2022 - Current
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achieving their goals.
- Facilitated group sessions with up to 12 clients as well as individual sessions.
911 Dispatcher
Montgomery County Sheriff's Office
03.2000 - 12.2020
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
Lot Attendant
Boose Chevrolet
01.1998 - 03.2000
- Assisted with maintaining an organized and clean lot, contributing to a positive dealership appearance.
Education
No Degree - IT/Cyber Security
Sinclair Community College
Dayton, OH05-2027
High School Diploma -
Brookville High School
Brookville, OH06-1999
Skills
- Computer skills
- Teamwork and collaboration
- Decision-making
- Typing speed
- Stress tolerance
- Problem-solving
- Information gathering
Accomplishments
Awarded employee of the month twice while employed as a 911 Dispatcher for going above and beyond my duties as a dispatcher.
Timeline
Counselor
Woodhaven Residential Treatment Center
08.2022 - Current
911 Dispatcher
Montgomery County Sheriff's Office
03.2000 - 12.2020
Lot Attendant
Boose Chevrolet
01.1998 - 03.2000
No Degree - IT/Cyber Security
Sinclair Community College
High School Diploma -
Brookville High School
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