Summary
Overview
Work History
Education
Skills
Certification
Timeline
Donald Crenshaw III

Donald Crenshaw III

Charlotte,NC

Summary

Adept in Adobe AEM and Microsoft Office Suite, I excel in optimizing digital content and operations, evidenced by my impactful tenure at Hyatt. My expertise in stakeholder management and problem-solving has significantly enhanced website visibility and customer satisfaction. I bring a proven track record of operational excellence and effective communication, ensuring project success and market growth.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Coordinator, Digital Content Optimization & Ops

Hyatt
10.2021 - Current
  • Help admin tickets and manage stakeholders by direct communication or the completion of tickets
  • Responsible for day-to day website content workflows using Adobe AEM (CMS).
  • Publish original content to client website, updating pages to align with current branding strategies.
  • Utilize best practices for SEO to boost site usage/social media program's visibility and organic growth.

Medical Clearance Specialist

IBM/CIGNA
02.2021 - 12.2022
  • Determined patient insurance eligibility through electronic submissions or manual phone calls; contacted insurance companies to verify insurance eligibility.
  • Obtained Data entry experience by submitting payor specific authorization forms and medically necessary documentation into a CRM system (RxHome)
  • Identified and corrected improper cases of data entry to prevent data redundancies, and integrity failures.
  • HIPAA trained and certified.

Customer Success Specialist

WELLS FARGO
, VA
10.2018 - 08.2020
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Mentored new employees on procedures and policies to maximize team performance.

Education

Bachelor of Arts - Media And Communication

East Tennessee State University, Johnson City, TN
12-2017

Skills

  • Expertise in Microsoft Office Suite
  • Stakeholder management
  • Excellent written and verbal communication skills
  • Content management proficient (Adobe AEM)
  • Strong problem solving skills
  • Customer demographics understanding
  • Operations and Content management
  • Marketing strategy
  • Data collection processes
  • Project management
  • Data entry
  • Proficient in Teamwork (Similar to Zendesk)

Certification

  • Foundations of Digital Marketing E-Commerce from Coursera

Timeline

Coordinator, Digital Content Optimization & Ops - Hyatt
10.2021 - Current
Medical Clearance Specialist - IBM/CIGNA
02.2021 - 12.2022
Customer Success Specialist - WELLS FARGO
10.2018 - 08.2020
East Tennessee State University - Bachelor of Arts, Media And Communication

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Donald Crenshaw III