Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Samira Said

Seattle,WA

Summary

Front Office Supervisor at Hyatt with a proven track record in staff management and training. Excelled in enhancing customer relationships through personalized service and effective issue handling.

Overview

3
3
years of professional experience

Work History

Front Office Supervisor

Hyatt
06.2024 - Current
  • Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
  • Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
  • Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
  • Promoted positive work environment by fostering teamwork among front office staff members.

Front Office Agent

Hyatt
08.2022 - 06.2024
  • Enhanced guest satisfaction by providing efficient check-in and check-out processes.
  • Conducted regular audits on reservation records to maintain data accuracy and avoid overbooking situations.
  • Managed guest complaints effectively, ensuring prompt resolution and maintaining customer loyalty.
  • Volunteered to help with special projects of varying degrees of complexity.

Education

Cleveland High School
Seattle, WA

Skills

  • Issue handling
  • Staff management
  • Suggestive selling
  • Multitasking proficiency
  • Front desk operations
  • Oral and writing communication
  • Staff training and development

Accomplishments

  • Supervised team of 13 staff members.

Languages

somali
Native or Bilingual

Timeline

Front Office Supervisor

Hyatt
06.2024 - Current

Front Office Agent

Hyatt
08.2022 - 06.2024

Cleveland High School

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