Humble Front Office Supervisor with Number years of experience and comprehensive understanding of leading through example. Successful at calmly multitasking during high-demand situations and streamlining processes without steamrolling functionality. Conscientious Job Title with expertise in operational administration and over Number years of experience. Focused and detail-oriented with solid knowledge of accounting best practices. Well-versed in prioritizing projects and leading staff initiatives to optimize performance.
Hi, I’m
Charity Jarvis
Customer Service Manager
Virginia Beach,VA
Summary
Overview
9
years of professional experience
5
years of post-secondary education
1
Certification
Work History
Shamin HotelsVirginia Beach
Front Office Supervisor
04.2019 - 08.2023
Job overview
- Ensure front desk is tidy and has all necessary stationery and material .
- Train, supervise and support office staff, including receptionists, security guards and guest Service agents
- Schedule shifts
- Ensure timely and accurate customer service
- Handle complaints and specific customers requests
- Troubleshoot emergencies
- Monitor stock and order office supplies
- Ensure proper mail distribution
- Prepare and monitor office budget
- Keep updated records of office expenses and costs
- Ensure company's policies and security requirements are met.
Hilton Garden Inn HotelVirginia Beach
Night Auditor / Manager on Duty
05.2021 - 02.2022
Job overview
- Balancing the accounts from day shift
- Managing front desk activity and handling guest check-ins and check-outs
- Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
- Handling customer requests and complaints and directing other employees or departments accordingly
- Creating invoices, bills, and checks for vendors, employees and contractors
- Managing and updating all official documentation pertaining to the role
- Ensuring that all end-of-day activities have been successfully executed by employees in all departments
- Answering calls and queries related to potential booking.
S.L. NUSBAUM Realty Co.Norfolk
Property Manager
11.2021 - 01.2022
Job overview
- Community Manager to be responsible for the overall management of the property including maximizing rental income, maintaining the physical operations, ensuring financial efficiency, and ensuring the residents have a clean, safe, comfortable, and attractive place to live
- Perform all tasks related to leasing the property such as showing the property to prospective residents, screening applications, preparing lease packets and performing lease signings
- Provide information to current and prospective residents over the phone and by email
- Maintain electronic traffic logs through One Site
- Abide by Fair Housing Laws
- Provide current and prospective residents with top-notch customer service
- Generate traffic through internet and print as well as outreach marketing
- Maintain social media accounts
- Aggressively work on resident retention through positive resident relationships
- Assist with training all office staff
- Performs quarterly market surveys
- Assist with rent and bad debt collection
- Handle the accounting and posting duties for deposits and rent payments, collect rent and bad debt collection, and issue 5-day notices and evictions
- Prepare purchase orders
- Coordinate maintenance requests with the Service Manager
- Oversee the financial activities of the property and handle banking duties
- Troubleshoot resident problems and encourage resident renewals
- Inspect property regularly to ensure company standards are met
- Hire and discipline employees
- Encourage by word and deed a positive resident relations attitude
- Oversee the preparation of financial reports
- Act as a liaison with outside contractors
- Oversee building repairs to ensure timely completion
- Participate in annual budget preparation
- Attend corporate meetings
- Approve and submit invoices.
The Liberty GroupChesapeake
Property Manager
08.2021 - 11.2021
Job overview
- Assign and proof all daily leasing paperwork
- Audit and adhere to lease file policy with consistency
- Responsible for implementing lease renewal and resident retention programs
- Assist with resident relations, which includes taking resident phone calls, requests and concerns
- Analyze weekly leasing reports and forecast occupancy trends
- Manage and track marketing strategies, including advertising, promotions and publications
- Review aged vacancies, market-ready apartments and models
- Manage, train and counsel onsite staff effectively
- Additional duties as assigned.
Community Housing PartnersVirginia Beach
Assistant Property Manager
04.2019 - 07.2021
Job overview
- Worked closely with the Property Manager to ensure a smooth operating apartment community of 168 units
- Provided excellent customer service, maintained resident records
- Utilize proven sales techniques by offering and helped residents resolve maintenance issues
- Coordinated the apartment make-ready process, leased apartments to prospective residents and managed the sales process from start to finish
- Collected rents, secured bank deposits, processed apartment security deposits, and managed accurate application files
- Responsible for monthly resident retention reporting, advertising reports and devised marketing strategies.
Dodson Property ManagementHampton
Leasing Consultant
08.2017 - 04.2019
Job overview
- Directed the entire sales process by putting strong sales skills to use and maintaining customer satisfaction
- Answered incoming telephone calls and handled accordingly
- Made sure that the office, models, clubrooms and market ready vacant are in perfect conditions
- Participated effectively in ongoing resident relations
- Conducted searches, performed background check ups, scheduled appointments and presented properties to customers
- Accepted service requests from residents and forwarded to service department for prompt processing and conduct follow up calls.
The Cellular Connection
Tech Advisor
09.2014 - 06.2017
Job overview
- Generating leads and turning them into opportunities for sales
- Contacting potential customers via telephone, email, and face-to-face
- Working to KPI's and revenue targets as set forth by the Sales Director
- Arranging meetings with prospects to demonstrate products.
Education
Rudy & Kelly Academy, A Paul Mitchell Partner SchoolVirginia Beach, VA
Trade in Cosmetology
04.2019 - Current
University Overview
Landstown High SchoolVirginia Beach, VA
High School Diploma
09.2012 - 6 2016
University Overview
Skills
Customer Service/Customer Supportundefined
Certification
OneSite
Assessments
Assessments
Work motivation, Proficient, 06/2021Personal Information
Personal Information
Willing To Relocate: AnywhereAccomplishments
Accomplishments
TOP President- In charge of inclusion of all departments to ensure that we meet our targets and standards, team building and community development in places we lacked.
Timeline
Property Manager
S.L. NUSBAUM Realty Co.
11.2021 - 01.2022
Property Manager
The Liberty Group
08.2021 - 11.2021
Night Auditor / Manager on Duty
Hilton Garden Inn Hotel
05.2021 - 02.2022
Front Office Supervisor
Shamin Hotels
04.2019 - 08.2023
Assistant Property Manager
Community Housing Partners
04.2019 - 07.2021
Rudy & Kelly Academy, A Paul Mitchell Partner School
Trade in Cosmetology
04.2019 - Current
Leasing Consultant
Dodson Property Management
08.2017 - 04.2019
Tech Advisor
The Cellular Connection
09.2014 - 06.2017
Landstown High School
High School Diploma
09.2012 - 6 2016
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