Summary
Overview
Work History
Education
Skills
Certification
Timeline
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DONALD DROUIN

SYRACUSE,UNITED STATES

Summary

Manager with 9 years of experience optimizing mobile detailing operations and enhancing customer satisfaction. Skilled in training teams, implementing upselling strategies, and applying advanced auto-body knowledge to improve service adoption and vehicle aesthetics. Committed to driving business growth through efficient workflow management and innovative solutions.

Overview

8
8
years of professional experience
1
1
Certification

Work History

MANAGER

Rosso detailing
East Syracuse, United States
05.2022 - Current
  • Oversee mobile detailing operations, ensuring efficient workflow and staff productivity
  • Train team members to enhance skills and boost customer satisfaction
  • Implement upselling strategies, driving increased service adoption
  • Buff and apply ceramic coatings for long-lasting vehicle protection
  • Maintain clean, organized shop environment to optimize operations

AUTO-BODY TECHNICIAN

Morales collision
Cicero, United States
12.2021 - 05.2022
  • Prepared vehicles for painting by sanding and masking, enhancing paint quality and finish
  • Applied bondo and tape with precision, improving vehicle aesthetics and repair efficiency
  • Utilized industry tools and techniques, ensuring consistent results in vehicle preparation

FLOOR POLISHER

East coast companies
04.2020 - 12.2021
  • Polished concrete surfaces to a high shine, enhancing facility aesthetics and durability
  • Traveled to multiple sites, ensuring timely project completion and client satisfaction
  • Leveled and sealed floors, improving structural integrity and reducing maintenance needs
  • Applied stains to floors, achieving desired color and texture for customized finishes

MANAGER

Delta sonic
Syracuse, United States
09.2016 - 04.2020
  • Enhanced customer satisfaction, fostering loyalty through effective communication
  • Boosted sales and client retention, driving revenue growth
  • Streamlined shift operations, ensuring high productivity and efficiency
  • Maintained accurate documentation, ensuring regulatory compliance
  • Guided staff development, promoting career advancement
  • Optimized shift operations through data-driven decision making, resulting in streamlined workflows and measurable productivity gains

Education

HIGH SCHOOL DIPLOMA - automotive technology

Cns
Cicero
06.2018

Skills

  • Project Management
  • Quality Assurance
  • Customer Engagement
  • Process Improvement
  • Staff Training
  • Auto-Body Knowledge
  • Upselling Strategies
  • Workflow Optimization
  • Sales Strategy
  • Inventory Management
  • Sales Analytics
  • Computer skills
  • Time management

Certification

  • ASE Student Certifications
  • S/P2 Certification

Timeline

MANAGER

Rosso detailing
05.2022 - Current

AUTO-BODY TECHNICIAN

Morales collision
12.2021 - 05.2022

FLOOR POLISHER

East coast companies
04.2020 - 12.2021

MANAGER

Delta sonic
09.2016 - 04.2020

HIGH SCHOOL DIPLOMA - automotive technology

Cns
DONALD DROUIN