Donald Durham
Rock Hill,SC
Summary
Dedicated and organized financial professional with over 25 years of experience in distribution services with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
25
25
years of professional experience
Work History
Operations Manager
DTS/Ascend Transportation
Charlotte , NC
04.2023 - 07.2024
- Developed and implemented operational procedures to ensure quality standards are met.
- Implemented and managed order tracking features on the TMW system to provide real-time visibility of shipments and inbound loads.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Developed key performance indicators to measure effectiveness of operational processes.
- Managed operation of 24 driver, located in three different states, NC, SC and Georgia
Fleet Supervisor
Ruan Transportation
Gastonia , NC
03.2017 - 03.2023
- Responsible for each driver's wellbeing, including driver scheduling, driver compliance, DOT compliance, delivery budget compliance, and driver personal files.
- Developed and managed the transportation budget, focusing on order fulfillment cost and efficiency.
- Monitored inventory turnover and its impact on transportation planning.
- Most importantly, responsible for drivers' safety, training, and performance KPIs.
Transportation Analyst
Quality Custom Distribution
Pineville, NC
03.2016 - 11.2016
- Responsible for driver coverage, dispatch, and delivery updates while maintaining a high level of quality customer service.
- Analyzed transportation and order tracking to monitor individual drivers' performance and report driver delivery statistics, identifying opportunities for improvement.
- Established strong relationships with the vendors to ensure reliable transportation services and order fulfillment.
- Implement changes based on customer insights to enhance the overall experience.
Transportation Manager
Pate Dawson Company
Statesville, NC
12.2013 - 02.2016
- Managed driver team of 45 drivers, 2 CSR's, and 3 dispatchers. Responsible for upkeep and maintenance of PDCO equipment, driver scheduling, payroll, and company cost-saving practices that aligned with the transportation budget.
- Assisted in promoting a positive, safe work environment with a commitment to providing superior customer service.
- Developed and implemented policies and procedures to ensure efficient operations of the transportation department.
Transportation Supervisor
The Sygma Network
Charlotte , NC
01.2000 - 11.2013
- Coordinated daily transportation operations, including scheduling and routing of drivers.
- Monitored driver performance and provided feedback to ensure compliance with safety regulations.
- Developed and implemented policies for efficient use of resources and improved customer service delivery.
- Also, during my time at The Sygma Network, I also served as a delivery driver, a driver trainee, and Safety Manager.
Education
Bachelor of Science -
Appalachian State University
Boone, NC12-1990
Skills
- Certified Smith System Safe Driving Instructor- The Sygma Network
- Ruan TSI (Team Safety Instructor)
- Certificate of Achievement - Ruan Orientation Certification Program
- Certified OSHA Compliance Trainer - The Sygma Network
- Class A CDL carrier with no accidents since 1997
References
References available upon request.
Timeline
Operations Manager
DTS/Ascend Transportation
04.2023 - 07.2024
Fleet Supervisor
Ruan Transportation
03.2017 - 03.2023
Transportation Analyst
Quality Custom Distribution
03.2016 - 11.2016
Transportation Manager
Pate Dawson Company
12.2013 - 02.2016
Transportation Supervisor
The Sygma Network
01.2000 - 11.2013
Bachelor of Science -
Appalachian State University
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