Donald Elser
SPLENDORA
Summary
Service technician with expertise in technical troubleshooting, equipment maintenance, and customer service. Demonstrates commitment to safety compliance and effective problem-solving, resulting in optimal performance and high client satisfaction.
Overview
2027
2027
years of professional experience
Work History
Service Technician
RM Technologies INC
Houston
06.2013 - 07.2026
- Diagnosed technical issues and provided effective solutions promptly.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Installed and repaired equipment for various client specifications.
- Installed new components or replaced defective parts to restore functionality.
- Conducted routine maintenance on machinery to ensure optimal performance.
- Utilized diagnostic tools to assess equipment functionality efficiently.
- Inspected equipment for proper operation and safety hazards prior to use.
- Performed onsite repair of equipment at customer locations.
- Trained new team members on service processes to increase productivity.
- Trained junior technicians on best practices and safety protocols.
- Adhered to quality assurance procedures during every stage of the service process.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Assembled components into complete systems using blueprints.
- Collaborated with team members to complete projects efficiently and effectively.
- Collaborated with team members to improve service delivery processes.
- Provided exceptional customer service by addressing client inquiries directly.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Resolved software-related issues by troubleshooting programs and applications.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
cook
Movie Tavern
Humble
2016 - 2018
- Prepared and cooked menu items to meet restaurant standards and enhance guest satisfaction.
- Operated grills, fryers, and broilers to meet quality standards.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Adhered to food safety guidelines for safe handling practices.
- Maintained cleanliness and organization of kitchen areas throughout shifts.
- Maintained clean working environment by sweeping, mopping floors, washing surfaces, and emptying trash cans to promote safety and efficiency.
- Collaborated with team members to streamline meal service and meet customer expectations.
- Labeled and dated food products to maintain freshness and comply with safety standards.
Education
Associate of Science - Culinary
Le Codon Blu
Dallas, TX07-2016
High School Diploma -
Splendora High
Splendora, TX06-2013
Skills
- Installation and repair
- Technical troubleshooting
- Diagnostic tool utilization
- Equipment maintenance
- Preventive maintenance
- Safety compliance
- Customer service
- Employee training
- Time management
- Problem solving
- Attention to detail
- Vehicle operation
Timeline
Service Technician
RM Technologies INC
06.2013 - 07.2026
cook
Movie Tavern
2016 - 2018
Associate of Science - Culinary
Le Codon Blu
High School Diploma -
Splendora High