Donald Esperance
Miami,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in electronics industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
B.M.G Multi Service Corporation.
North Miami, FL
11.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
North Miami Beach High School
North Miami Beach, FL06.2022
Skills
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- Needs Assessment
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Order and Refund Processing
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- Interpretation and Translation Services
- Issue and Complaint Resolution
- Customer Service and Assistance
- Cash Register Operations
Languages
French
Native or Bilingual
Timeline
Customer Service Representative
B.M.G Multi Service Corporation.
11.2021 - Current
High School Diploma -
North Miami Beach High School
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