Donald Gaffer
Wylie
Summary
Skilled Project Manager with extensive experience at BELFOR Property Restoration, excelling in project scheduling and advanced problem solving. Demonstrated success in enhancing project efficiency and client satisfaction through proactive communication and innovative restoration techniques. Known for maintaining high safety and cleanliness standards, resulting in improved productivity and customer satisfaction.
Overview
2019
2019
years of professional experience
Work History
Project Manager
BELFOR Property Restoration
- Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
National Restoration Superviser
BELFOR Property Restoration
01.2013 - 03.2018
- Conducted regular site inspections to monitor progress and address any potential issues promptly.
- Enhanced project efficiency by implementing effective restoration techniques and supervising team members.
- Maintained a clean work environment by enforcing strict cleanliness standards among team members, resulting in higher productivity levels and increased employee morale.
Restoration Technician
BELFOR Property Restoration
03.2011 - 01.2013
- leaned and restored interiors of homes damaged by fire, water or smoke, using commercial equipment such as dehumidfier and air movers.
- Proactively addressed client concerns throughout the restoration process, ensuring their needs were met and resulting in high levels of customer satisfaction.
- Maintained a safe work environment by adhering to all safety guidelines and protocols during restoration projects.
- Enhanced customer satisfaction by providing prompt, high-quality services for water, fire, and mold damage restorations.
Education
No Degree - Construction Project Management
Clackamas Community College
Oregon City, ORCertificate of Technical Studies - Heavy Equipment Oper.
Superior Training
Portland, ORSkills
- Project management
- Project scheduling
- Client relations
- Advanced problem solving
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 1-40 staff members.
Timeline
National Restoration Superviser
BELFOR Property Restoration
01.2013 - 03.2018
Restoration Technician
BELFOR Property Restoration
03.2011 - 01.2013
Project Manager
BELFOR Property Restoration
No Degree - Construction Project Management
Clackamas Community College
Certificate of Technical Studies - Heavy Equipment Oper.
Superior Training
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