Donald Garner
Summary
Skilled Mitigation Coordinator / Senior Estimator with 19 years of Industry relevant experience .
Proven, detail oriented leader with strong organizational skills in file / claim management and review, claim documentation and estimating.
Outstanding experience in Large loss Mitigation and Large loss Project Management. Proficient with Xactimate estimating software and Moisture tracking software programs.
Overview
20
20
years of professional experience
Work History
General Manager / Large Loss Estimator
Servpro Of Central Albany
07.2023 - Current
- Increased overall company efficiency by streamlining operations and implementing managerial strategies.
- Lead employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Assist with and execute plans for business growth and resulting in increased market share.
- Continue previously established strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Recruited diverse team of professionals, fostering a positive work environment highlighted by Servant / Leadership philosophy resulting in high employee and customer satisfaction.
- Oversee inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage and usage.
- Managed budget implementations, employee reviews, training, schedules, and estimate negotiations.
- Hired and trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account work volume and employee strengths.
- Responsible for recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Responsible for managing and estimating all Large loss residential and commercial projects.
Mitigation Coordinator / Senior Estimator
TechEast Fire & Water / TechEast Construction
10.2017 - 07.2023
- Detailed review of all Mitigation estimates, verifying accuracy of scope of work, services completed and appropriate line items and pricing. Used review findings to educate staff as well as discuss and reach agreed settlement amount for claim.
- Provided detailed, written summary of review based on IICRC standards.
- Discuss and coordinate all claim related activities with Client and Insurance Adjuster.
- Create estimates in Xactimate - Large loss water / Large loss fire and Large loss mold claims / projects / bids, proposals.
- Delivered consulting services to advise clients on best practices. This was done on all Large loss assignments, as well as assist Estimators / Project Managers under my care as needed.
- Conducted daily project meetings to receive updates from Estimators on projects, both current and upcoming so as to forecast / plan staffing.
- Reviewed Mitigation plans and specifications to understand project requirements and accurately estimate cost and resources needed.
- Evaluated subcontractor bids to obtain best value for projects.
- Stayed current with industry regulations and standards to produce cost estimates in compliance with all relevant laws.
- Prepared bids and proposals to submit to clients and secure new business.
- Routinely handled between 19 - 23 files at one time as well as overseeing Mitigation Division of company.
Mitigation Coordinator/ Estimator /Project Manager
Disaster Restoration Services DBA ServiceMaster
05.2004 - 10.2017
- Detailed review of all Mitigation estimates, verifying accuracy of scope of work, services completed and appropriate line items and pricing. Used review findings to discuss and reach agreed settlement amount for claim.
- Provided detailed, written summary of review based on IICRC standards.
- Discuss and coordinate all claim related activities with Client and Insurance Adjuster.
- Create estimates in Xactimate - Large loss water / Large loss fire and Large loss mold claims / projects.
- Delivered consulting services to advise clients on best practices. This was done on all Large loss assignments, as well as assist Estimators / Project Managers under my care as needed.
- Conducted daily project meetings to receive updates from Estimators on projects, both current and upcoming so as to forecast / plan staffing.
- Reviewed Mitigation plans and specifications to understand project requirements and accurately estimate cost and resources needed.
- Evaluated subcontractor bids to obtain best value for projects.
- Stayed current with industry regulations and standards to produce cost estimates in compliance with all relevant laws.
- Prepared bids and proposals to submit to clients and secure new business.
- Competently handled between 17 - 20 files at one time.
Education
High School Diploma -
Schoharie High School
Schoharie, NYSkills
- IICRC Certifications : WRT [ Water Restoration Technician ], FSRT [ Fire and Smoke Restoration Technician ], OCT [ Odor Control Technician ], CCT [ Carpet Cleaning Technician ], RSA Trauma / Bio-Hazard Technician and CDS [ Commercial Drying Specialist ]
- NYS Licensed Mold Contractor
- EPA Certified Lead Paint Renovator
- OSHA 10
- Xactimate proficient, accurate and detailed estimate preparation as per Industry standards and guidelines
- Excellent communication and negotiating skills
- Coordinator of all Large loss Water / Fire / Mold Estimates and Projects as per Industry standards
- Preparation and Submission of Commercial and Residential Estimates and Bids and Proposals
- Microsoft Office
- Operations Oversight
- P&L Management
Timeline
General Manager / Large Loss Estimator
Servpro Of Central Albany
07.2023 - Current
Mitigation Coordinator / Senior Estimator
TechEast Fire & Water / TechEast Construction
10.2017 - 07.2023
Mitigation Coordinator/ Estimator /Project Manager
Disaster Restoration Services DBA ServiceMaster
05.2004 - 10.2017
High School Diploma -
Schoharie High School
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