Donald Gilbert
Seymour,WI
Summary
Proven track record of enhancing customer satisfaction and optimizing delivery efficiency at Schroeders Flowers, showcasing strong problem-solving and time management skills. Excelled in fast-paced environments, leveraging GPS technology and a positive attitude to exceed client expectations. Demonstrated professionalism and dependability, significantly contributing to team success and client relationship building. Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Apply advanced Spanish skills to enhance service for customers and collaborate effectively with diverse team members. Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
23
23
years of professional experience
Work History
Delivery Driver
Schroeders Flowers
09.2019 - 01.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
Professional Chauffeur
ThinkLimo of Wisconsin
03.2017 - 10.2018
- Navigated various GPS systems and mobile apps efficiently to optimize route planning and scheduling.
- Collaborated with dispatchers to accommodate last-minute changes or special requests from clients.
- Increased repeat business by developing strong relationships with clients through excellent communication skills.
- Safely transported VIPs, executives, celebrities or individuals with special requirements while respecting their privacy concerns.
- Adhered to company policies and local laws at all times, ensuring safe transportation for all clients.
- Contributed positively to team morale by consistently displaying professionalism under pressure.
- Kept accurate records of mileage, travel times, and expenses for billing purposes.
- Demonstrated flexibility in meeting clients' changing preferences or schedules with minimal disruption.
Security Officer
Oneida Casino
02.2001 - 10.2012
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Education
GED -
MATC
Milwaukee, WISkills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Time Management
- Dependable and reliable
- Punctual and Reliable
- Problem-Solving
- Attention to Detail
Timeline
Delivery Driver
Schroeders Flowers
09.2019 - 01.2024
Professional Chauffeur
ThinkLimo of Wisconsin
03.2017 - 10.2018
Security Officer
Oneida Casino
02.2001 - 10.2012
GED -
MATC