Donald Graham
Milton,FL
Summary
Accomplished Assistant Store Manager, skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Results-oriented Assistant Store Manager offering 18+ years of increasing revenue and profitability and managing loss and shrinkage. Well-versed in inventory control, buying and merchandising for perishable and non-perishable goods. Energetic and productive with ability to thrive in customer-focused, fast-paced environment.
During Covid 19 Pandemic I became a Certified Immunizer and worked in Long Term Nursing Homes to make sure all residents were given the Covid 19 Vaccination. During this time I also became a Certified Immunizer in the State of Florida Results-oriented Assistant Store Manager offering 18 years of increasing revenue and profitability and managing loss and shrinkage. Well-versed in inventory control, buying and merchandising for perishable and non-perishable goods. Energetic and productive with ability to thrive in customer-focused, fast-paced environment.
Verified contents of inventory loads against shipping papers to confirm accuracy.
Overview
39
39
years of professional experience
Work History
Assistant Manager
Dogwood Storage
Milton, Florida
04.2022 - Current
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies amongst 35 employees.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored security and handled incidents calmly.
Unemployed
Unemployed
Milton, FL
06.2021 - 01.2022
- Walgreens eliminated all Assistant Store Manager position on June 1st 2021.
- Spent time relaxing and fishing
Assistant Store Manager
Walgreens
Pensacola, FL
03.2003 - 06.2021
- Rotated merchandise and displays to feature new products and promotions.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
- Advanced to keyholder and assistant manager-in-charge in manager's absence.
- Coached team on effective upselling and cross-selling methods.
- Supervised and evaluated staff of 15 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
Courier
Noble Logistics
St Louis, MO
01.2003 - 03.2003
- 1Safely loaded items into delivery vehicle to minimize damage while in transit.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Picked up sealed containers from main location and delivered to Nursing Homes within 150 mile radius
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order
- Safely loaded items into delivery vehicle to minimize damage while in transit
Front End Manager
Sam's Club
Chesterfield, MO
01.2000 - 01.2003
- Trained team members in successful strategies to meet operational and sales targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Transformed employee performance by enhancing training and mentoring strategies in operational and customer-facing roles.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Monitored cash drawers in 12-15 checkout stations to verify adequate cash supply
- Motivated employees to perform at peak productivity with morale-boosting programs
Telemarketing Sales Representative
CDI Telemarketing
Granite City, IL
02.1994 - 01.2000
- Promoted to Assistant manager
- Completed daily cold calling and outreach to build sales pipeline.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Assisted with training and orientation of new employees.
- Trained and mentored new telemarketers on best practices, communication strategies and performance standards.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Made average of 60 outbound and inbound calls per day
Security Guard
Delta Systems
Granite City, IL
01.1991 - 10.1995
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Completed full building and grounds patrols every hour to spot and investigate concerns.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
- Responded quickly to incidents and assessed active situations for security concerns.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Patrolled commercial property and associated parking garage.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
Delivery Driver
Marsala's Pizza
Madison, IL
04.1985 - 07.1991
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.
- Processed payments, made change and provided receipts.
Education
High School Diploma -
Granite City High School
Granite City, IL05.1986
Skills
- Goals and Performance
- Scheduling
- Budgeting
- Store Management
- Sales Training
- Registered Pharmacy Technician State of Florida
- Certified Immunizer
- Recruiting and interviewing
- Employee performance evaluations
- Staff supervision
- Employee scheduling
- Operations management
- Staff Management
- Training
- Project Management
Accomplishments
- Supervised team of 15 staff members.
- Became Assistant Store Manager
-
Timeline
Assistant Manager
Dogwood Storage
04.2022 - Current
Unemployed
Unemployed
06.2021 - 01.2022
Assistant Store Manager
Walgreens
03.2003 - 06.2021
Courier
Noble Logistics
01.2003 - 03.2003
Front End Manager
Sam's Club
01.2000 - 01.2003
Telemarketing Sales Representative
CDI Telemarketing
02.1994 - 01.2000
Security Guard
Delta Systems
01.1991 - 10.1995
Delivery Driver
Marsala's Pizza
04.1985 - 07.1991
High School Diploma -
Granite City High School