Donald Hammond
Blythewood,SC
Summary
Consultative sales professional with 20+ years in B2B, retail, and residential selling, known for relationship building, lead follow-up, and contract negotiation that drive repeat business and strong customer trust.
Overview
22
22
years of professional experience
Work History
Residential Sales Consultant
Service Experts LLC and used under license by SE Canada
Lexington, South Carolina
02.2023 - Current
- Conducted in-home consultations for home comfort services, addressing customer needs in HVAC, indoor air quality, water quality, water heaters, plumbing, and generators.
- Assessed heating and cooling systems during residential appointments, providing tailored recommendations for improvements.
- Nurtured customer relationships, leading to increased repeat sales across comprehensive range of in-home comfort services.
- Explained service agreements, warranties, and installation details to customers.
- Kept accurate records of client conversations and follow-up tasks.
Sleep Expert (Sales)
Sleep Number
Columbia, SC
03.2015 - 02.2023
- Executed customized mattress sales at Sleep Number store, enhancing customer satisfaction with tailored solutions. for customized mattress sales.
- Identified best-fitting products by actively listening to customer needs, contributing to personalized shopping experiences.
- Engaged walk-in customers and cultivated leads from call lists, expanding client base for Sleep Number.
- Maintain a 70% conversion rate and 35% of new customers. $5100 avg. sale and $500 in add on sales.
B2B Sales Representative
Beverage South
West Columbia, South Carolina
05.2014 - 01.2015
- Managed Beverage South B2B accounts across beverage distribution territories, ensuring consistent availability of bottled alcoholic beverages and energy drinks.
- Facilitated sales to large grocery chains, convenience stores, and restaurants by presenting product benefits and pricing.
- Worked directly with account GMs for display space and current promotions.
- Maintained product integrity and effectively displayed marketing materials to enhance visibility within accounts.
- Delivered products during emergencies, preventing stock shortages and maintaining customer satisfaction before scheduled bulk deliveries.
B2B Sales Consultant
Coca Cola Bottling Co Consolidated
Blythewood, South Carolina
07.2006 - 05.2014
- Managed Coca-Cola Consolidated B2B accounts across beverage distribution territories, ensuring alignment with client needs and market trends
- Negotiated pricing and contract terms with business customers
- Presented product portfolios to retail, restaurant, and convenience store buyers, tailoring solutions to meet each buyer's unique requirements
- Built customer relationships through regular account visits and follow-up calls, fostering loyalty and repeat business
General Manager
Atlanta Bread Company
Columbia, South Carolina
12.2004 - 07.2006
- Directed daily Atlanta Bread Company café operations and team workflow
- Managed staff scheduling, hiring, and training for front-of-house and kitchen teams
- Monitored food quality, freshness, and presentation across bakery and sandwich service
- Oversaw guest service standards and resolved customer concerns quickly
- Controlled inventory orders, receiving, and stock rotation for café supplies
- Supervised cash handling, deposits, and POS register procedures
- Enforced sanitation, safety, and food handling compliance in Atlanta Bread Company locations
Education
BBA - Marketing
Coastal Carolina University
Conway, SC05-2004
Skills
- HVAC system assessment
- Home comfort solutions
- Service agreement sales
- Consultative selling
- Lead follow up
- CRM recordkeeping
- Contract negotiation
- Strong negotiation skills
- Customer relationship management
- Problem solving
- Active listening
- Relationship building
- Teamwork and collaboration
- Teamwork and collaboration
Timeline
Residential Sales Consultant
Service Experts LLC and used under license by SE Canada
02.2023 - Current
Sleep Expert (Sales)
Sleep Number
03.2015 - 02.2023
B2B Sales Representative
Beverage South
05.2014 - 01.2015
B2B Sales Consultant
Coca Cola Bottling Co Consolidated
07.2006 - 05.2014
General Manager
Atlanta Bread Company
12.2004 - 07.2006
BBA - Marketing
Coastal Carolina University