Donald Helm
Chula Vista,CA
Summary
Dynamic leader with proven success in operations management and team leadership, honed at Manna Development Group DBA Panera Bread and Fuddruckers. Excelled in enhancing sales, profitability, and customer satisfaction through strategic planning and effective problem resolution. Skilled in training and coaching, fostering team unity, and driving results. Customer-oriented General Manager with 25 years of experience focused on increasing revenues and expanding margin. Servant leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
Manna Development Group DBA Panera Bread
09.2021 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction
- Developed and implemented strategies to increase sales and profitability
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Assistant General Manager
Fuddruckers Restaurants LLC
05.2013 - 06.2020
- Handled cash accurately and prepared deposits
- Motivated, trained, and disciplined employees to maximize performance
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth
- Increased customer satisfaction by addressing and resolving concerns in a timely manner
- Resolved problems promptly to elevate customer approval
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
Education
High School Diploma -
Columbia High School
Lake City, FL06.1995
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
Certification
Servsafe, 2029
Accomplishments
- Manager of the Quarter, Q3 2024
- AGM of the Quarter Q2 2018, Q4 2019
Timeline
General Manager
Manna Development Group DBA Panera Bread
09.2021 - Current
Assistant General Manager
Fuddruckers Restaurants LLC
05.2013 - 06.2020
High School Diploma -
Columbia High School
Servsafe, 2029
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