Donald Helton
Cincinnati,OH
Summary
Knowledgeable Shift Manager proficient in money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Overview
4
4
years of professional experience
Work History
Shift Leader
Walgreens
Cincinnati, OH
11.2023 - Current
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements
- Supervised and led employees to maintain productivity and customer service levels
- Handled escalated customer concerns and emergencies in absence of manager or supervisor
- Delegated tasks to employees and monitored activities and task completion
- Educated customers about offerings, promotions and pricing to boost sales
- Coached team members to increase productivity and reduce workplace accidents
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance
- Complied with company safety procedures, policies and regulations to promote safe working environment
- Uphold company standards and compliance requirements for operations
- Managed daily workflow and scheduled staff for adequate coverage
- Assisted general manager with operations game plan and company initiatives implementation
- Evaluated employee performance, delivering individualized feedback and praise
- Planned and managed resources to consistently meet production, quality and cost goals
- Identified needs of customers promptly and efficiently
Shift Manager
Wendy's
Cincinnati, Ohio
01.2023 - 11.2023
- Manage daily cash intake by counting out registers and enter nightly deposits
- Enforce company policies, answer coworkers' questions and train new personnel
- Help employees accomplish tasks during peak periods
- Communicate with other shift managers to facilitate continuous customer service
- Report employee behavioral issues, losses and customer complaints to upper-level management
Warehouse Worker
HW Staffing
Florence, Kentucky
11.2021 - 12.2021
- Packed boxes and stock using organizational guidelines
Machine Operator
The Job Center Staffing
Fairfield, OH
09.2021 - 11.2021
- Prepared machine for production processes by equipping with required tools and parts
- Documented daily production data and submitted accurate time logs to keep management up-to-date
- Monitored and observed production line to watch for pile-ups and jams
- Detected work-piece defects and malfunctions
Fast Food Crew Member
McDonald's
Cincinnati, OH
08.2021 - 10.2021
- Kept customer and food preparation areas clean and well-organized
- Followed company safety standards for food quality and sanitation procedures
- Verified and bagged orders for drive-thru and lobby
Warehouse Associate
Malone Staffing
Florence, Kentucky
05.2021 - 08.2021
- Sorted mail into bags according to zip codes
- Sorted mislabeled and damaged mail into totes to be handled by appropriate department
Education
High School Diploma - undefined
Colerain High School
Cincinnati, OH05.1981
Skills
- Closing Procedures
- Documentation and Reporting
- Inventory Assessment
- Safety Procedures
- Continuous Improvement
- Staff Supervision
- Team Collaboration and Leadership
- Problem-Solving
- Quality Assurance
- Cash Handling
- Tech-Savvy
- Hiring and Recruiting
- Punctual and Reliable
- Mentoring and Coaching
- Interpersonal Skills
- Delegating Work
Timeline
Shift Leader
Walgreens
11.2023 - Current
Shift Manager
Wendy's
01.2023 - 11.2023
Warehouse Worker
HW Staffing
11.2021 - 12.2021
Machine Operator
The Job Center Staffing
09.2021 - 11.2021
Fast Food Crew Member
McDonald's
08.2021 - 10.2021
Warehouse Associate
Malone Staffing
05.2021 - 08.2021
High School Diploma - undefined
Colerain High School