Summary
Overview
Work History
Education
Skills
Timeline
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DONALD Stark

New Albany,Indiana

Summary

Dedicated technical professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting various technical problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies.

Overview

14
14
years of professional experience

Work History

Senior Technical Service Representative

Global Payments
Jeffersonville, IN
09.2020 - Current
  • Solve/troubleshoot any escalated tickets that are not resolved by the Technical Service team
  • Oversee POS portal site setup and integration as administrator
  • Test reported software issues and log them using JIRA for development escalation
  • Promote ideas for improving work processes.

Technical Service Representative

Global Payments
Jeffersonville, IN
11.2016 - 09.2020
  • Examined SQL databases in depth using SQL management tools and SQL Profiler
  • Completed database imports using ASCII via Excel/Google Sheets/Notepad
  • Utilized Salesforce to track, resolve, and document help tickets.

Associate Technical Service Representative

Global Payments
Jeffersonville, IN
09.2015 - 11.2016
  • Accommodated wide-ranging customer experience levels by adjusting technical support strategies
  • Diagnosed and resolved technical hardware and software issues
  • Exceeded performance targets by guiding calls with excellent communication skills and decisive approach.

Customer advocate

Heartland Payment Systems
Jeffersonville, IN
10.2014 - 09.2015
  • Assisted customers by answering questions regarding their credit card processing account and by troubleshooting any software or hardware issues they may have


Cashier

MWG Enterprises, LLC/USA Check Cashing
Louisville, KY
07.2011 - 10.2014
  • Processed loan paperwork and updated accounts with new payments. Verified integrity of silver/gold before purchasing from customers Cashed verified checks for customers.

Shift Manager

Taco Bell
Charlestown, IN
05.2008 - 07.2011
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.

Education

General Studies

Indiana University Southeast
New Albany, IN

General Studies

Tallahassee Community College
Tallahassee, FL

Skills

  • Customer Experience
  • Task Prioritization
  • Written Communication
  • Salesforce
  • JIRA
  • SQL
  • Microsoft Excel/Word
  • Google Suites
  • Multitasking
  • Analytical Thinking
  • Written Communication
  • Product Installation and
    Demonstration

Timeline

Senior Technical Service Representative

Global Payments
09.2020 - Current

Technical Service Representative

Global Payments
11.2016 - 09.2020

Associate Technical Service Representative

Global Payments
09.2015 - 11.2016

Customer advocate

Heartland Payment Systems
10.2014 - 09.2015

Cashier

MWG Enterprises, LLC/USA Check Cashing
07.2011 - 10.2014

Shift Manager

Taco Bell
05.2008 - 07.2011

General Studies

Indiana University Southeast

General Studies

Tallahassee Community College

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DONALD Stark