Donald Johnson
Palmyra,VA
Summary
Proven Service Manager with a track record of enhancing customer satisfaction and loyalty at Flow. Skilled in vehicle assessment and complaint resolution, I excel in multitasking and fostering team collaboration. Achieved consistent monthly sales growth by prioritizing customer service and attention to detail, ensuring high-quality service delivery.
Overview
18
18
years of professional experience
Work History
Service Advisor
Flow Audi
Charlottesville, Virginia
09.2021 - 01.2023
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Service Advisor
Flow Porsche
Charlottesville, VA
04.2024 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Service Manager
Flow Mazda
Charlottesville, VA
01.2023 - 03.2024
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Service Manager
Flow Volkswagen
Charlottesville, VA
01.2023 - 03.2024
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Service Manager
Richmond Nissan
Richmond, Virginia
04.2019 - 09.2021
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Service Advisor
Flow Volkswagen Of Burlington
Charlottesville, VA
08.2017 - 09.2019
- Hired, trained and supervised team of service staff members to meet business goals.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
Service Advisor
West Broad Volkswagen
Richmond, Virginia
05.2007 - 07.2013
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Education
Bachelor -
Delaware County Community College
Media, PAAssociate Of General Studies - General
Marple Newtown Senior High School
Newtown Square, PA06.1996
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Attention to detail
- Excellent communication
- Team player mentality
- Handling customer complaints
- Complaint resolution
Timeline
Service Advisor
Flow Porsche
04.2024 - Current
Service Manager
Flow Mazda
01.2023 - 03.2024
Service Manager
Flow Volkswagen
01.2023 - 03.2024
Service Advisor
Flow Audi
09.2021 - 01.2023
Service Manager
Richmond Nissan
04.2019 - 09.2021
Service Advisor
Flow Volkswagen Of Burlington
08.2017 - 09.2019
Service Advisor
West Broad Volkswagen
05.2007 - 07.2013
Bachelor -
Delaware County Community College
Associate Of General Studies - General
Marple Newtown Senior High School