Donald Johnson Jr
Rockville,MD
Summary
Dynamic Service Technician with a proven track record at Southern Management, excelling in equipment installation and repair. Recognized for enhancing customer satisfaction through exceptional service and effective troubleshooting. Adept at preventive maintenance and quality assurance, ensuring peak performance of HVAC, plumbing systems and appliances while maintaining professionalism and reliability.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Service Technician
Southern Management
08.2008 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
Office Mover
Office Movers Inc
09.2007 - 08.2008
- Improved move-in times by effectively coordinating with building managers and security personnel at both locations.
- Conducted thorough assessments of office spaces prior to moves, identifying potential challenges and providing solutions beforehand.
- Effectively utilized lifting equipment and tools to safely transport heavy furniture pieces without injuries or accidents.
- Collaborated with team members to efficiently complete large-scale office moves in a timely manner.
- Maneuvered items carefully through narrow hallways and doorways to prevent damage.
- Strapped items down over protective padding to secure throughout transportation.
Punch Press Operator
ThyssenKrupp Steel USA
10.2006 - 06.2007
- Ensured high-quality output by performing regular inspections of punched parts for any defects or issues.
- Upheld high levels of communication with supervisors regarding project status updates, challenges faced, or potential solutions implemented during the course of work.
- Promoted teamwork among colleagues by sharing expertise in troubleshooting common punch press machine issues or offering assistance when needed during peak workload periods.
- Increased production efficiency by maintaining and operating punch press machines with precision and accuracy.
- Maintained accurate records of completed projects, materials used, and equipment maintenance activities for future reference.
- Consistently met or exceeded production goals through diligent operation of the punch press machine while adhering to quality standards.
- Promptly removed completed loads from press.
- Reviewed completed orders for quality and accuracy.
- Loaded and positioned raw materials in loading and feeding mechanisms.
Education
Laurel High School
Laurel, MD05.2002
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Punctual and reliable
- Flexible and adaptable
- Equipment troubleshooting
- Professional and courteous
- Quality assurance
- Equipment inspection
- HVAC systems
- Plumbing
- Electric
- Drywall/Painting
- Appliance repair
Certification
• Plumbing
• Advanced Electric
• Appliances
• Basic Carpentry
• Basic Flooring
• Drywall
Timeline
Service Technician
Southern Management
08.2008 - Current
Office Mover
Office Movers Inc
09.2007 - 08.2008
Punch Press Operator
ThyssenKrupp Steel USA
10.2006 - 06.2007
Laurel High School
Similar Profiles
JONATHAN ARAGONJONATHAN ARAGON
Service Coordinator at Southern ManagementService Coordinator at Southern Management
Tavon CarrasquilloTavon Carrasquillo
Maintenance Technician M3 at Southern ManagementMaintenance Technician M3 at Southern Management
Staci ThompsonStaci Thompson
Leasing Professional at Southern ManagementLeasing Professional at Southern Management
Andrew BurkettAndrew Burkett
Registered Behavior Technician at Brighter Strides AbaRegistered Behavior Technician at Brighter Strides Aba
Matthew BroganMatthew Brogan
Skate Attendant at Tri-state Ice ManagementSkate Attendant at Tri-state Ice Management