Donald Jones
Sparks
Summary
System administrator with extensive experience in server configuration, system monitoring, and network troubleshooting. Proven ability to create technical documentation and provide exceptional client support, leading to improved operational efficiency and service delivery. Strong analytical skills and a commitment to optimizing IT infrastructure.
Overview
44
44
years of professional experience
Work History
System Administrator
Cisco
Sparks
06.2016 - Current
- Configured and maintained servers to ensure reliable company operations and service availability.
- Monitored system performance using Cisco tools for optimal efficiency.
- Collaborated with IT teams to troubleshoot and resolve technical issues.
- Created user accounts and managed access rights for users.
- Supported and upgraded customer networks and in-house servers for enhanced performance.
- Trained new technicians on operational processes to improve team efficiency and service delivery.
- Installed and repaired network fiber optic cables, Ethernet cables and other networking cabling and conduits.
Technical Support Engineer
Server Technology
Reno
05.2001 - 05.2016
- Provided technical support by troubleshooting hardware and software issues for clients.
- Collaborated with engineering teams to resolve complex technical problems, improving resolution times and client satisfaction.
- Monitored ticketing system queues for timely response to customer requests.
- Analyzed system logs to identify potential performance or security threats, contributing to proactive system maintenance and risk mitigation.
- Documented support processes and created user guides to enhance team efficiency and knowledge sharing.
- Installed and configured power distribution units in client environments successfully.
- Participated in training sessions to enhance product knowledge and skills.
- Adapted communication style to convey technical information clearly to non-technical users.
Electronics Technician
Aristocrat
Reno
03.1994 - 04.2001
- Operated electronic testing equipment to troubleshoot gaming devices.
- Maintained and repaired electronic systems in gaming machines.
- Collaborated with engineering teams to improve product designs, contributing to enhanced reliability and performance.
- Diagnosed faults in electronic circuits and components effectively.
- Replaced defective parts using soldering techniques.
- Diagnosed and identified faults in malfunctioning electronic components, systems, and equipment, facilitating timely repairs.
- Installed, configured, tested, maintained, repaired and troubleshot electronic components, systems and equipment.
- Repaired systems, equipment and subassemblies by replacing defective components or line replaceable units.
- Calibrated electrical instruments using standard test equipment such as oscilloscopes, signal generators and multimeters.
- Trained technicians on specialized diagnostic tools and software, increasing team proficiency and troubleshooting efficiency.
Electronics Technician
NCR
Reno
03.1990 - 03.1994
- Diagnosed faults in electronic circuits and components effectively.
- Identified and diagnosed malfunctioning electronic components, systems, and equipment.
- Operated electronic testing equipment to troubleshoot gaming devices.
- Repaired systems, equipment and subassemblies by replacing defective components or line replaceable units.
- Replaced defective parts using soldering techniques as required.
- Calibrated electrical instruments using standard test equipment such as oscilloscopes, signal generators and multimeters.
- Interpreted electrical malfunctions and executed repairs independently and with crews to reduce customer downtime.
- Collaborated with engineering teams to improve product designs based on troubleshooting insights.
- Trained junior technicians on repair techniques and safety protocols.
- Ensured compliance with industry standards during repair operations.
Electronics Technician
Clackamas Communications
Coos Bay
04.1989 - 02.1990
- Installed, configured, tested, maintained, repaired and troubleshot electronic components, systems and equipment.
- Diagnosed faults in electronic circuits and components, ensuring timely repairs and minimizing downtime.
- Identified and diagnosed malfunctioning electronic components, systems, and equipment.
- Repaired systems, equipment and subassemblies by replacing defective components or line replaceable units.
- Replaced defective parts using soldering techniques, restoring functionality to electronic systems.
- Evaluated and tested products using measurement and diagnostic devices to adjust, test, and repair equipment.
- Tested completed products to ensure compliance with safety regulations and industry standards.
- Delivered technical support over the phone, assisting customers in troubleshooting electronic devices and enhancing user satisfaction.
Electronics Repair Technician
US Army
Delta Junction
02.1982 - 03.1989
- Repaired circuit boards and components following military standards.
- Repaired defective circuit boards by replacing faulty components such as transistors, capacitors, resistors and integrated circuits.
- Diagnosed electronic equipment malfunctions using specialized testing tools.
- Performed routine maintenance and repairs on all types of electronic equipment, including computers, phones, tablets, and other devices.
- Conducted routine inspections to maintain equipment functionality and reliability, preventing potential malfunctions.
- Developed preventive maintenance plans for periodic inspections of customer electronic equipment, ensuring optimal performance and longevity.
- Trained junior technicians on repair techniques and safety protocols, enhancing team skill set and safety standards.
Education
High School Diploma -
Marshfield High School
Coos Bay, OR06-1981
Skills
- Server configuration and management
- Virtualization management
- System monitoring and analysis
- Network troubleshooting and support
- Access control and management
- Data center operations
- Troubleshoot connectivity
- Hardware diagnostics
- Technical documentation creation
- Client support and assistance
- Power distribution
Timeline
System Administrator
Cisco
06.2016 - Current
Technical Support Engineer
Server Technology
05.2001 - 05.2016
Electronics Technician
Aristocrat
03.1994 - 04.2001
Electronics Technician
NCR
03.1990 - 03.1994
Electronics Technician
Clackamas Communications
04.1989 - 02.1990
Electronics Repair Technician
US Army
02.1982 - 03.1989
High School Diploma -
Marshfield High School