Donald Lee
Sycuan Casino Resort
El Cajon,CA
37
years of professional experience
Dynamic poker professional with strong leadership skills, customer service excellence, and a commitment to integrity. Proven ability to mentor staff and enhance player experiences in fast-paced environments.
Work History
Poker Dealer
2 Years 1 Month- Dealt cards and managed game flow for multiple poker tables, ensuring compliance with casino regulations.
- Maintained accurate chip counts and ensured proper payouts during gameplay to minimize errors.
- Provided excellent customer service by engaging players and resolving inquiries promptly.
- Collaborated with team members to uphold a positive gaming environment and enhance player experience.
Poker Lead Supervisor
18 Years 1 Month- Supervised daily operations and maintained compliance with regulatory standards and organizational policies.
- Mentored staff to enhance performance, fostering a culture of teamwork and accountability.
- Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
- Assisted upper management in achieving long-term company objectives with timely execution of key projects.
- Championed employee development by offering regular training opportunities, supporting professional growth, and cultivating a culture of learning.
- Enhanced customer satisfaction with timely responses to inquiries and effective resolution of issues.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Coordinated training programs for new hires, promoting skill development and adherence to service protocols.
Poker Supervisor
3 Years 8 Months- Supervised daily poker operations and verified compliance with gaming regulations and club policies.
- Resolved conflicts between players effectively, maintaining a positive atmosphere within the card room.
- Safeguarded casino assets by diligently monitoring game play for signs of cheating or collusion among players.
- Maintained a high level of customer satisfaction by promptly addressing concerns and providing exceptional service.
- Enhanced game operations by overseeing poker dealers and ensuring adherence to casino policies.
- Maintained accurate records pertaining to player transactions, table assignments, and dealer rotations for efficient reporting and tracking purposes.
- Fostered a welcoming and inclusive gaming environment by addressing any instances of inappropriate behavior or language from players promptly and professionally.
- Managed large sums of money accurately, safeguarding against potential losses due to errors or inaccuracies during chip transactions.
- Interacted with guests to promote a positive atmosphere by greeting with a friendly tone and wishing good luck.
Poker Dealer
11 Months- Managed poker tables with strong attention to detail, ensuring smooth gameplay for all participants.
- Contributed to a positive gaming atmosphere by providing exceptional customer service to players of all skill levels.
- Enforced casino rules and regulations, promoting fair play among customers.
- Maintained a high level of concentration while multitasking in a fast-paced environment, ensuring seamless gameplay for patrons.
- Reduced errors in card handling by consistently practicing proper shuffling techniques and accurate card distribution.
- Dealt appropriate number of cards to each player and verified placed bets before starting game.
- Enhanced player satisfaction by efficiently dealing cards and maintaining a professional game environment.
Poker Supervisor
7 Years 7 Months- Monitored gameplay to identify irregularities and enhance the integrity of card games.
- Maximized table occupancy rates through proactive monitoring and timely adjustments in response to player preferences.
- Monitored chips purchases, table inventories, and player win ratios.
- Efficiently managed accurate money transfers and protected transactions with standardized procedures.
- Performed paperwork required for monetary transactions.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
Education
Skills
Game strategy knowledge
Game rules
Table monitoring
Team coordination
Game oversight
Player engagement
Employee leadership
Guest interaction
Staff training
Guest engagement
Regulation compliance
Staff scheduling
Greeting guests
Integrity and honesty
Timeline
Poker Dealer
Sycuan Casino Resort
07.2024 - CurrentRead More
Poker Lead Supervisor
Barona Valley Ranch Resort And Casino
03.2002 - 04.2020Read More
Poker Supervisor
Village Club Card Room
07.1998 - 03.2002Read More
Poker Dealer
Oceans Eleven Casino
06.1997 - 05.1998Read More
Poker Supervisor
Lucky Lady Casino
09.1989 - 04.1997Read More
Hoover High School
Read More