Donald Lockwood
Summary
Sports Business graduate with extensive hands-on experience in game-day operations, fan engagement, and merchandise sales. Contributed to successful operations for various live events, enhancing the fan experience for thousands of attendees. Demonstrated skills in event logistics, crowd management, and customer service in fast-paced settings.
Overview
5
5
years of professional experience
Work History
Cosmic Merchandise Asociate
Cosmic Baseball
Norfolk, Virginia
06.2026 - 06.2026
- Supported merchandise operations and customer service for sold-out Cosmic Baseball events attended by approximately 12,000 fans per game.
- Processed customer transactions and assisted guests in a fast-paced, high-volume event environment.
- Executed setup and breakdown of merchandise locations, transporting inventory containers and retail equipment between staging and event areas.
- Collaborated with event staff to maintain inventory levels, organize displays, and ensure efficient merchandise operations throughout the event.
Security & Event Staff
SAFE Management
Glendale, AZ
08.2024 - 04.2026
- Coordinated venue operations during high-profile artist rehearsals and large-scale events, upholding professionalism in fast-paced environments.
- Oversaw fan entry and guest communication to maintain safety and organization for thousands of attendees.
- Delivered guest services and managed crowd flow to ensure smooth event operations for NFL games, major sporting events, concerts, and live entertainment productions.
- Built strong customer service, communication, and conflict-resolution skills through direct interaction with guests and event personnel.
Game Day Operations Intern
Norfolk Admirals
Norfolk, VA
08.2025 - 03.2026
- Supported game-day operations, fan engagement initiatives, and promotional activations throughout the majority of the 2025–26 ECHL season.
- Assisted in delivering a positive fan experience for crowds averaging 4,500 attendees and reaching over 6,000+ fans during high-demand games.
- Helped execute sponsor activations, theme nights, giveaways, and intermission contests while collaborating with marketing and operations staff.
- Partnered with fellow interns and staff to develop and execute a themed game-night experience, contributing promotional concepts, entertainment planning, and fan engagement initiatives.
- Contributed to team merchandise operations and customer service efforts supporting over $100,000 in merchandise sales throughout the season.
Customer Service Clerk
Harris Teeter
Virginia Beach, VA
05.2021 - 08.2022
- Supported checkout, returns, curbside pickup, and bagging operations while delivering high-quality customer service.
- Supervised front-end customer flow and assisted cashiers, ensuring smooth operations during peak business periods.
- Trained and supported new associates, reinforcing service standards and enhancing operational efficiency.
Education
Bachelor of Arts - Sports Business
W. P. Carey School of Business, Arizona State University
Tempe, AZ05-2026
Skills
- Event Operations
- Event Logistics
- Fan Engagement
- Ticket Sales
- Customer Service
- Microsoft Excel, Word, PowerPoint, and Outlook
- Team Collaboration
- Sponsorship and Partnership Development
- Digital Marketing
- Operations Management
- Sales and Revenue Generation
- Strategic Communication
- Project Management
- Data Analysis
- Inventory Management
- Reliable and punctual
Timeline
Cosmic Merchandise Asociate
Cosmic Baseball
06.2026 - 06.2026
Game Day Operations Intern
Norfolk Admirals
08.2025 - 03.2026
Security & Event Staff
SAFE Management
08.2024 - 04.2026
Customer Service Clerk
Harris Teeter
05.2021 - 08.2022
Bachelor of Arts - Sports Business
W. P. Carey School of Business, Arizona State University