Donald Lofty
McMinnville,TN
Summary
Proven track record at US XPRESS ENTERPRISES, INC, excelling in high-stress management and effective communication. Skilled in software knowledge and load management, I've successfully mentored peers and streamlined operations, enhancing customer satisfaction and operational efficiency. Dependable and loyal for my crew, my shift and my company.
Overview
11
11
years of professional experience
Work History
Dispatcher
US XPRESS ENTERPRISES, INC
12.2013 - 09.2020
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Load Planner
US XPRESS ENTERPRISES, INC
09.2020 - Current
- Provided training and mentorship to a group of peers to gauge preparedness in executing several plans over multiple areas.
- Resolved conflicts between CX parties, effectively addressing concerns and finding mutually agreeable solutions.
- Communicated with management and customers by tracking, auditing and troubleshooting operational issues.
- Maintained open lines of communication between drivers, dispatchers, supervisors, ensuring consistent information flow throughout the organization.
- Managed high volumes of daily shipping activities, whiles trying to consistently meet deadlines and achieve customer satisfaction.
Education
Bachelor of Science - Criminal Justice
University of Phoenix
Chattanooga, TN05.2016
Skills
- Software Knowledge
- Load Management
- Route Optimization
- Problem-solving abilities
- Multitasking Abilities
- Effective Communication
- Decision-Making
Timeline
Load Planner
US XPRESS ENTERPRISES, INC
09.2020 - Current
Dispatcher
US XPRESS ENTERPRISES, INC
12.2013 - 09.2020
Bachelor of Science - Criminal Justice
University of Phoenix
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