Donald Mack
Townsend,GA
Summary
Experienced professional in technology and networking with a background in the United States Army communication sector. Enjoys challenges, sets goals, and strives for excellence. Aims to use knowledge and experience gained from current information technology support role with the automotive dealership industry, previous military education, and training to drive success, ensure customer satisfaction, and promote team unity.
Overview
23
23
years of professional experience
1
1
Certification
Work History
IT Support Technician
Monumental Ford
03.2024 - Current
- JR Active Directory Administrator: assists in managing domain controller, user credentials, providing technical support to 40 users. Implements group policy objects and security measures to ensure data and system protection.
- Experienced utilizing Windows 10 Operating System, administer Multi-Factor Authentication (2FA) application for additional authentication, added multiple software and hardware for new and existing company devices.
- Managing Microsoft O365: supervised and manages user accounts, tenant licensing, billing and subscription.
- Onboarding and creation of new employee accounts for access and proper use of network services.
- Established and maintains an accurate asset inventory of all information technology and communication equipment throughout the organization for proper accountability and tracking.
- Installing and maintaining printers, multi-use devices, audio/visual equipment, Wireless Access Points and other network equipment.
- Creating, deleting, and altering user accounts within the CDK platform. Using the CDK Admin Portal via HTML to create or remove account(s), CDK Drive to adjust and grant permission.
- Established Key Trak system inventory, maintains users account and permissions for entire dealership.
Program Manager
112th Signal Communication Battalion
02.2017 - 10.2018
- Led cross-functional teams across 3 Companies and several detachments to meet project deadlines and deliverables, while managing project and resources effectively.
- Analyzed current and future training while managing real-life support focused on the availability of 250+ communication assets within and outside the organization.
- Collaborated with internal/external partners to ensure alignment and achievement of overall program goals and objectives.
Telecommunication Team Manager
112th Signal Communication Battalion
08.2016 - 01.2017
- Coordinated and assisted 5 teams regarding the design and installation of various forms of communication to support military communications utilizing High-Frequency band satellite links, Local Area Network (LAN), and/or audio/visual systems that supported 100+ personnel.
- Managed a group of 25 telecommunication specialists ranging in multiple occupations assisting in their overall professional development. Provided for their guidance, coaching, and support to ensure high performance and adherence to company standards.
- Substituted for the operational manager of an organization an excess of 80 personnel on multiple occasions, gaining pivotal experience in project and personnel management.
Support Operations/Logistic Coordinator
3rd Group Support Battalion
07.2015 - 07.2016
- Supervised the allocation of rations, communication equipment, petroleum, construction material, ammunition, and maintenance parts not to exceed fiscal allocations.
- Provided guidance to 6 specific logistical managers in support of 1.5k personnel by providing critical assets within a foreign continent.
- Coordinated 70 external logistics support tasking across multiple organizations within the United States and African continent.
Radio Operator / Communication System Chief
United States Army
05.2002 - 06.2015
- Implemented training using Communication Exercises utilizing strategic and tactical Local Area Network (LAN), Wide Area Network (WAN), and both short/long-range wave radio communication systems (RF Propagation) that further enhanced company effectiveness.
- Supervised the installation, operation, and maintenance of various Commercial and Government Off-The- Shelf (C/GOTS) communication equipment.
- Diagnosed problems occurring in complex Radio Frequency networks by performing comprehensive problem and troubleshooting steps.
Education
BAS - Technical Management
American Public University
Charles Town, VA02-2020
Skills
- Technical Knowledge
- Customer Service
- Active Directory
- Dealer Key Trak System
- Accountable \ Reliable
- Microsoft 365 Management
- Dou Multifactor Authentication
- Self-learner
- Problem Solver
- Software \ Hardware Support
- CDK Suite Software
Certification
- CompTia Network+ January 2025
- Syracuse University Network+ November 2024
- Google IT Support Specialist Coursera March 2024
Timeline
IT Support Technician
Monumental Ford
03.2024 - Current
Program Manager
112th Signal Communication Battalion
02.2017 - 10.2018
Telecommunication Team Manager
112th Signal Communication Battalion
08.2016 - 01.2017
Support Operations/Logistic Coordinator
3rd Group Support Battalion
07.2015 - 07.2016
Radio Operator / Communication System Chief
United States Army
05.2002 - 06.2015
BAS - Technical Management
American Public University
Similar Profiles
Renay HarrisRenay Harris
Special Police Officer at Monumental Sports & EntertainmentSpecial Police Officer at Monumental Sports & Entertainment
Daniel O'GormanDaniel O'Gorman
Chief Commercial Officer at Monumental Marketing LtdChief Commercial Officer at Monumental Marketing Ltd
S. Amber Charlemagne, MPH, MHAS. Amber Charlemagne, MPH, MHA
Principal at Monumental International Management LLCPrincipal at Monumental International Management LLC