Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Donald Matthews

Houma

Summary

Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

AT&T
01.2023 - Current
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Resolved customer complaints efficiently while maintaining excellent customer service.
  • Built employee knowledge with training and mentoring.
  • Coached employees on customer service and selling techniques.

Military Police Officer

US Army National Guard
01.2013 - Current
  • Maintained strict adherence to military law enforcement standards, resulting in a safe environment for personnel and civilians.
  • Responded quickly to emergencies while exercising sound judgment under pressure, mitigating potential risks to personnel and property.
  • Trained new Military Police Officers on proper procedures and protocols, improving overall unit readiness and effectiveness.
  • Conducted thorough investigations into criminal activity on base, leading to successful apprehension and prosecution of offenders.

Account Manager

Radius Security
07.2022 - 01.2023
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.

Sales Consultant

AT&T
11.2019 - 07.2022
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.

Education

High School Diploma -

Terrebonne High Scool
Houma
05-2014

Skills

  • Problem-solving
  • Customer experience
  • Employee coaching
  • Sales expertise
  • Account management
  • Teamwork and collaboration

Certification

  • Blue Shield AED/CPR
  • EMS - LA20-1876
  • BLC - Basic Leadership Course
  • Cyber Security

Timeline

Assistant Store Manager

AT&T
01.2023 - Current

Account Manager

Radius Security
07.2022 - 01.2023

Sales Consultant

AT&T
11.2019 - 07.2022

Military Police Officer

US Army National Guard
01.2013 - Current

High School Diploma -

Terrebonne High Scool

Similar Profiles

CREATE PROFILE