Microsoft excel
Donald Mazal
Clifton Park,NY
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Ecommerce Supervisor
Hannaford
02.2022 - Current
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
- Established and maintained balanced and accurate e-commerce budget to execute on initiatives with proper funding and enrich customer experience.
- Led the Hannaford To Go Department operations in accordance with established department standard practices
- Demonstrated excellent customer service and goodwill by role modeling high standards in customer service and sales building
- Ensured department conditions regarding appearance, safety, sanitation, and food safety were maintained at the highest level
- Utilized company tools such as financial reports, scheduling, productivity, ordering, and business information systems
- Created and maintained effective work schedules to meet customer service standards and associates' personal needs
- Delegated assignments and followed up to ensure efficient department performance
- Provided real-time coaching, feedback, and assistance with the performance management process
Assistant Store Manager
Walmart
07.2013 - 03.2020
- Assigned employees to specific duties to best meet the needs of the store
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Examined merchandise to verify that it was correctly priced and displayed
- Increased sales volume by 13% in less than 1 year
- Addressed customer inquiries and resolved complaints
- Design and implemented customer satisfaction metrics
- Stocked and restocked inventory when shipments were received
- Reorganized the sales floor to meet company demands
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts
- Wrote order supply requests to replenish merchandise
- Contributed to merchandising ideas at team sale meetings
- Delivered excellent customer service by greeting and assisting each customer
Assistant Manager
Park Place Pizzeria
05.2005 - 02.2010
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High school diploma or GED -
Cairo-Durham High School
East Durham06.2011
Skills
- Schedule development
- Inventory control
- Goal oriented
- Customer service
- Coaching and mentoring
- Data analytics
- Budget management
- Financial management
Accomplishments
- Achieved launch of HTG by completing a pilot with accuracy and efficiency.
Certification
Loss Prevention Qualified
Assessments
- Customer service, Proficient, 11/01/21
- Work style: Reliability, Proficient, 11/01/21
- Recruiting, Proficient, 12/01/21
- Customer focus & orientation, Proficient, 11/01/21
- Sales skills, Proficient, 05/01/21
- Data entry: Attention to detail, Proficient, 01/01/22
- Social media, Proficient, 09/01/22
Software
3DS Max
Timeline
Ecommerce Supervisor
Hannaford
02.2022 - Current
Assistant Store Manager
Walmart
07.2013 - 03.2020
Assistant Manager
Park Place Pizzeria
05.2005 - 02.2010
High school diploma or GED -
Cairo-Durham High School
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