Jessica Goldfisher
Newport Beach,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Bringing experience from both the entertainment and health industries.
Overview
6
6
years of professional experience
Work History
ECommerce Supervisor
Metagenics
08.2023 - Current
- Train and supervise e-commerce and customer service representatives, resulting in increased productivity and improved performance.
- Manage relationships with third-party processors to ensure streamlined services.
- Ensure compliance with industry regulations regarding user privacy, payment processing, and shipping practices.
- Evaluate customer feedback regularly, identifying areas of opportunity or concern for prompt resolution and continuous improvement efforts.
- Facilitate seamless communication between e-commerce personnel, warehouse staff, shipping providers, and other relevant stakeholders throughout each step of order fulfillment operations.
- Participate in PIM implementation testing for software upgrades.
- Construct career development programs for customer service representatives to assist with career growth opportunities.
- Maintain focus during busy times and delegated tasks to employees to keep business running smoothly.
Customer Service Lead
Metagenics
01.2023 - 08.2023
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Supervised customer service team of 30 staff members to provide staff with guidance and drive productivity.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Reviewed associate performance to identify training needs.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Attended ASE workshop to assist with business development opportunities.
- Developed shadowing programs to upkeep quality assurance.
MetaDirect Sales Specialist
Metagenics
10.2021 - 12.2022
- Implemented advertising campaigns and prepared promotional materials.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Attended monthly sales meetings and quarterly sales trainings.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Averaged $3000 in monthly revenues by using compelling and modern sales strategies to close out orders.
Marketing and Development Intern
American Cinema International
01.2021 - 06.2021
- Participated in four international film markets.
- Promoted new company projects to buyers.
- Researched international buyer trends.
- Scheduled meetings with international buyers using different time zones.
- Developed scripts and communicated edits through multiple drafts.
- Organized and implemented email campaign to increase streaming engagement and to promote new titles.
- Wrote copy for social media posts, promotional emails and other marketing collateral.
Event Liaison:Diversity Equity Inclusion Committee
Kappa Kappa Gamma
09.2020 - 01.2021
- Created and presented innovative ideas regarding accessibility of Greek life events to the Chapter Council.
- Led activities that developed students' physical, emotional and social growth.
- Engaged in weekly conversations surrounding climate of our country and how we as a Chapter could better the world around us.
- Communicated with the Events Chairwomen to ensure that events were inclusive, diverse, and representative of the unique cultures of our chapter.
- Collaborated with the eight other positions of the committee ensure education to the rest of the chapter was effective and efficient.
- Demonstrated respect, friendliness and willingness to help wherever needed
Panhellenic Assistant
Kappa Kappa Gamma
08.2019 - 04.2020
- Coordinated with elected Chairwomen to plan events and meetings
- Volunteered with outside organizations to support their causes quarterly
- Documented notes on weekly meetings held by department
- Communicated with Panhellenic leader to organize and create schedules
- Used coordination and planning skills to achieve results according to schedule
Quick Service Cashier
Walt Disney Company
12.2017 - 12.2019
- Educated customers on promotions to enhance sales
- Operated cash register for cash, check and credit card transactions with 98% accuracy
- Worked closely with Managers to solve problems and handle customer concerns
- Answered questions about store policies and concerns to support positive customer experiences
- Used quick response and dynamic service skills to build relationships with patrons, improving guest experiences
Education
Bachelor of Science - Business Administration
Chapman University
Orange, CA05.2021
Skills
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Outlook
- Canva
- SalesForce
- OutReach
- Mi9
- Website Management
- Leadership Development
- Order Fulfillment
- Business Development
Affiliations
- Member, Kappa Kappa Gamma, 2017 to 2021
- Panhellenic Assistant, Kappa Kappa Gamma, August 2019 to April 2020
- Panhellenic Rho Gamma, Chapman University, December 2019 to February 2020
Timeline
ECommerce Supervisor
Metagenics
08.2023 - Current
Customer Service Lead
Metagenics
01.2023 - 08.2023
MetaDirect Sales Specialist
Metagenics
10.2021 - 12.2022
Marketing and Development Intern
American Cinema International
01.2021 - 06.2021
Event Liaison:Diversity Equity Inclusion Committee
Kappa Kappa Gamma
09.2020 - 01.2021
Panhellenic Assistant
Kappa Kappa Gamma
08.2019 - 04.2020
Quick Service Cashier
Walt Disney Company
12.2017 - 12.2019
Bachelor of Science - Business Administration
Chapman University
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