Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donald McfARLANE

TOW TRUCK OPERATOR
Shirley,NY

Summary

Proven Tow Truck Operator with a track record of enhancing customer satisfaction and retention for RAPID RECOVERY. Skilled in vehicle recovery and preventive maintenance, coupled with exceptional customer service abilities. Demonstrated success in reducing response times and minimizing damage claims, showcasing strong problem-solving and interpersonal communication skills. Experienced Tow Truck Operator adept at working quickly and safely to complete voluntary and involuntary tows. Good customer service, communication, and prioritization skills. Excellent history of maintaining efficient schedules and operating with zero incidents. Hardworking Transportation professional with superior record of towing cars, vans, and trucks of all sizes using different hauling vehicles. Knowledgeable about roadside assistance procedures and experienced in working with law enforcement professionals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Gas Truck Operator position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Tow Truck Operator

RAPID RECOVERY
07.2022 - Current
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Increased client retention by providing exceptional customer service during difficult situations involving vehicle breakdowns or accidents.
  • Improved customer satisfaction by providing timely and efficient towing services to stranded motorists.
  • Secured vehicle to tow truck and checked all attachments for safe operation.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Kept tow trucks and equipment clean and organized to promote a positive image for the company and ensure optimal functionality during service calls.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Enhanced company reputation by consistently maintaining a professional demeanor while interacting with clients.
  • Navigated challenging driving conditions safely, minimizing potential hazards for clients'' vehicles during the towing process.
  • Collaborated with dispatchers, efficiently responding to roadside assistance requests and coordinating recovery efforts.
  • Promoted a safe working environment by adhering to industry best practices and company policies regarding workplace safety at all times.

Tow Truck Operator

CLAIRE ROSE
01.2021 - 07.2023
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Secured vehicle to tow truck and checked all attachments for safe operation.
  • Kept tow trucks and equipment clean and organized to promote a positive image for the company and ensure optimal functionality during service calls.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Navigated challenging driving conditions safely, minimizing potential hazards for clients'' vehicles during the towing process.

Tow Truck Operator

HIGBIE COLLISION
06.2014 - 07.2022
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Secured vehicle to tow truck and checked all attachments for safe operation.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Kept tow trucks and equipment clean and organized to promote a positive image for company and ensure optimal functionality during service calls.
  • Minimized damage claims through careful handling of customers'' vehicles during loading, transportation, and unloading processes.
  • Conducted thorough pre and post-trip inspections on all equipment, identifying potential issues before they became major problems, thus reducing downtime for repairs.
  • Reduced response time for service calls by effectively prioritizing tasks and efficiently managing routes.

Education

High School Diploma -

CAMBRIDGE HIGH SCHOOL
ST. JAMES, JAMAICA WEST INDIES
11.1990

Skills

  • Flatbed truck expertise
  • Recovering vehicles
  • Preventive Maintenance
  • Assisting customers
  • Safe Driving Practices
  • Route Navigation
  • Vehicle Recovery
  • Strong Work Ethic
  • Roadside Assistance
  • Safe Driving
  • Attention to Detail
  • Reliability
  • Self Motivation
  • Dependable and Cooperative
  • Time Management

Timeline

Tow Truck Operator

RAPID RECOVERY
07.2022 - Current

Tow Truck Operator

CLAIRE ROSE
01.2021 - 07.2023

Tow Truck Operator

HIGBIE COLLISION
06.2014 - 07.2022

High School Diploma -

CAMBRIDGE HIGH SCHOOL
Donald McfARLANETOW TRUCK OPERATOR