Donald McLoughlin
Systems Representative
Peoria,IL
Summary
Dynamic professional with extensive experience at Caterpillar Inc., excelling in client services and technical troubleshooting. Proven track record in training staff and managing records effectively. Adept at resolving complex dealer service inquiries, enhancing operational efficiency, and fostering strong relationships with stakeholders. Committed to delivering exceptional support and solutions in fast-paced environments.
Overview
43
43
years of professional experience
Work History
Service Engineering Help Deck Representitive
Caterpillar Inc.
02.2007 - 08.2009
Fielded dealer service coordinator inquires on technical issues and product problems on Caterpillar construction and engine products. Recorded problem data into a database. Searched the database for prior problem solutions and advised caller, Escalated new issues to proper factory engineering staff for investigation.
Systems Consultant
Accenture
08.2002 - 04.2005
Trained Accenture staff on sales and sales accounting portions of the Caterpillar DBS. Provide Help Desk assistance to Caterpillar dealer users of DBS.
Various
Caterpillar Inc.
06.1966 - 03.2002
Positions held:
-Sales Trainee
-Sales Representative Defense Products
Involved contract administration for standard and specialized military products.
-Sales Representative, Caterpillar Overseas (COSA) Rome, Italy
_District Sales Manager, COSA, Nairobi, Kenya
-Sales Supervisor, Caterpillar Americas (CACO) Peoria, IL
-Asst. Sales Manager - Canada, CACO
-Division Manager, Used Equipment/Rental, NorthAmerican Commercial Division (NACD)
-Systems Consultant, Dealer Business System
-Systems Consultant, NACD
Education
Bachelor of Science - Mechanical Engineering
New Jersey Institute of Technology
Newark, NJ06-1966
Skills
- Client services
- Staff training
- Records management
- Telephone reception
Languages
Italian
Professional Working
Interests
Sail and Power Boating
Fishing - Salt and Fresh Water
Timeline
Service Engineering Help Deck Representitive
Caterpillar Inc.
02.2007 - 08.2009
Systems Consultant
Accenture
08.2002 - 04.2005
Bachelor of Science - Mechanical Engineering
New Jersey Institute of Technology
Various
Caterpillar Inc.
06.1966 - 03.2002
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