DONALD NEAL
Carrollton,US
Summary
Innovative IT support specialist with a successful history of selecting and configuring various technical equipment. Possessing exceptional written and verbal communication skills, I consistently deliver knowledgeable and satisfied customer service. Proficient in providing clear instructions and resolving issues associated with new technology, effectively minimizing any potential disruptions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Careismatic Brands
04.2023 - Current
- Investigate and Resolve SQL errors in shipping software.
- Azure/Entra administration.
- Remote Support to users overseas, in Asia, Europe, and Canada.
- Created Meraki daily/weekly reports.
- Migrated on-prem servers to COLO in VMWare.
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Implemented new security standards (2FA).
IT Support Specialist
Prospera Financial Services
06.2018 - 04.2023
- Relocated entire corporate office of 50 employees
- 365 Administration
- Creating and managing SharePoint sites
- Licensing
- Experience working with vendors like Microsoft and Dell directly to troubleshoot advanced technical issues
- Migrate mailboxes from Exchange to O365
- Create users in Active Directory and provision access utilizing security groups
- Provide support a corporate office with 50 employees and 40 remote sites with 100 employees
Education
Associates - General Studies
Collin College
Frisco, TX12.2017
Skills
- Active Directory
- Office 365
- Meraki
- Azure/Entra
- VMWare
- Desktop support
- System administration
- User credential management
Certification
- Microsoft 365 Fundamentals
- CompTIA Security+
- CompTIA Network+
- CompTIA A+
Timeline
IT Support Specialist
Careismatic Brands
04.2023 - Current
IT Support Specialist
Prospera Financial Services
06.2018 - 04.2023
Associates - General Studies
Collin College
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