DONALD NICHOLSON
Clearwater
Summary
Dynamic Permitting Manager at Efficient Home Services of Florida with a proven track record in enhancing customer satisfaction and team leadership. Skilled in decision-making and time management, I successfully resolved disputes and improved service delivery, ensuring compliance and fostering collaboration across departments. Committed to achieving excellence in every engagement.
Overview
17
17
years of professional experience
Work History
PERMITTING MANAGER
Efficient Home Services Of Florida
01.2022 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
INSPECTIONS COORDINATOR
LSCI D/B/A SUN-TEC SOLAR
02.2016 - 01.2022
- Participated in regular performance evaluations of inspectors, providing constructive feedback and guidance for continuous improvement.
- Improved inspection processes by implementing efficient scheduling and coordination strategies.
- Maintained accurate records of all inspections conducted, ensuring compliance with industry regulations and company policies.
- Coordinated effectively with internal departments to facilitate timely completion of inspection-related tasks.
Warehouse Operator
HARPER LIMBACH
07.2013 - 10.2016
- Used forklifts and pallet jacks to relocate products.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
- Checked packages and merchandise for damage and notified vendors.
- Enhanced team productivity with regular training sessions on safety protocols, equipment usage, and warehouse best practices.
Customer Service Supervisor
WESTCOAST TRANSPORTATION
03.2008 - 05.2010
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Education
High School Diploma -
OSCEOLA SENIOR HIGH SCHOOL
Seminole, FLCertificate of Technical Studies - Electrical Engineering
CONCHO CAREER INSTITUTE
ST PETERSBURGSkills
- Customer service
- Team leadership
- Time management
- Decision-making
Certificate of Appreciation
Support of America's paralyzed Veterans.
Timeline
PERMITTING MANAGER
Efficient Home Services Of Florida
01.2022 - Current
INSPECTIONS COORDINATOR
LSCI D/B/A SUN-TEC SOLAR
02.2016 - 01.2022
Warehouse Operator
HARPER LIMBACH
07.2013 - 10.2016
Customer Service Supervisor
WESTCOAST TRANSPORTATION
03.2008 - 05.2010
High School Diploma -
OSCEOLA SENIOR HIGH SCHOOL
Certificate of Technical Studies - Electrical Engineering
CONCHO CAREER INSTITUTE
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