Donald Paynter
Rio Rancho,NM
Summary
Adept Service Technician/Installer with a history at Number One Plumbing, I excel in diagnosing, troubleshooting, and enhancing equipment performance. My strong suit lies in merging mechanical aptitude with exceptional customer service, ensuring client satisfaction and retention. Skilled in HVAC systems and effective communication, I have a proven track record of meeting tight deadlines and elevating service standards.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Technician/Installer
Number One Plumbing
05.2013 - 12.2024
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Fabricate and Install Duct work
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Explained diagnostic findings to customers and outlined repair or service options.
Education
GED -
Los Lunas High School
Los Lunas, NM 05-1986
Skills
- OSHA requirements
- Customer service
- Punctual and reliable
- Troubleshooting skills
- Attention to detail
- Installation and repair
- Valid Driver's license
- Plumbing
- Quality control
- System upgrades
- Residential construction
- Preventive Maintenance
- Equipment demonstration
- HVAC systems
- Project oversight
- Warranty repair
- Service ticket accuracy
- Work order prioritization
Certification
- OSHA Safety Certification - Occupational Safety and Health Administration.
Languages
English
Full Professional
Timeline
Service Technician/Installer
Number One Plumbing
05.2013 - 12.2024
GED -
Los Lunas High School
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