Donald Peak
Oklahoma City,OK
Summary
Dynamic operations executive with over 30 years of progressive leadership experience, specializing in driving profitable growth and operational excellence within commercial landscaping, facilities services, and route-based service organizations. Proven track record of successfully managing multi-site operations generating up to $10 million in annual revenue while fostering high-performing teams, enhancing customer retention, and optimizing labor efficiency. Expertise in P&L management, strategic planning, budgeting and forecasting, workforce development, contract negotiations, fleet operations, safety compliance, and change management. Recognized for cultivating cultures of accountability and consistently exceeding financial and operational objectives through innovative solutions and effective communication.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Director of Operations
ELITE LAWN CARE
Oklahoma City, Oklahoma
2026 - Current
- Directed execution of operational strategies and labor management initiatives to optimize workforce performance.
- Drove strategic growth objectives and optimized processes to enhance overall efficiency.
- Worked alongside ownership to implement strategies that improve operational workflows and enrich customer interactions.
- Analyzed operational processes to strengthen service consistency and boost overall team performance.
- Developed frameworks to improve organizational execution and foster a culture of accountability.
Executive Operations Manager
LANDSCAPES USA
Oklahoma City, Oklahoma
01.2022 - 01.2026
- Oversaw revenue generation strategies, achieving $5 million with a team of 40 employees. Managed workforce dynamics to enhance productivity and employee engagement. Facilitated alignment of departmental objectives with corporate vision.
- Executed targeted marketing campaigns that resulted in substantial customer growth during initial year.
- Drove initiatives that resulted in the highest gross profit percentage ever recorded by the company.
- Executed comprehensive safety protocols, achieving perfect scores in corporate audits for two consecutive years.
- Coordinated workforce development initiatives, labor planning, and fleet operations to ensure effective operational execution.
- Enhanced service quality and profitability by building and maintaining robust customer relationships.
- Engaged with executive leadership to facilitate the execution of strategic growth initiatives.
- Implemented strategies to boost employee engagement, reinforcing accountability across the organization.
- Analyzed and refined operational procedures to enhance overall departmental efficiency.
- Created comprehensive training initiatives aimed at improving customer satisfaction and service efficiency.
Operations Leadership
LANDCARE
Oklahoma City
01.2012 - 01.2022
- Achieved $6M in revenue through strategic operational oversight. Optimized team performance of 50 employees to maximize output. Enhanced service delivery across 15 routes, resulting in improved customer satisfaction.
- Implemented strategic initiatives to enhance profitability by 4–5% each year for eight years.
- Maintained a track record of exceeding sales and profit objectives for eight consecutive years, contributing to overall organizational success.
- Secured a 30% gross margin to enhance profitability during adverse market circumstances.
- Consistently delivered exceptional performance, securing a top 3 position out of 51 branches for eight consecutive years.
- Designed and implemented hiring strategies to cultivate a successful leadership team aligned with organizational goals.
- Implemented comprehensive safety protocols to achieve first perfect safety audit in company history.
- Managed comprehensive labor planning and fleet management efforts, focusing on workforce development and initiatives to boost customer retention.
- Strengthened customer relationships to support operational excellence and service delivery.
- Facilitated training for new managers to enhance competencies necessary for successful leadership in distribution center operations.
- Spearheaded recruitment, training, and engagement initiatives to build a successful operations leadership team.
Service Management Director
CINTAS
Saint Joseph, MO
01.1999 - 01.2012
- Scope: $10M Revenue | 15 Service Sales Representatives
- Managed major customer relationships and contract negotiations.
- Directed budgeting, forecasting, and operational planning.
- Presented business performance and strategic initiatives to executive leadership.
- Improved customer retention and service excellence.
- Developed front-line leaders and strengthened operational accountability.
- Led continuous improvement initiatives that enhanced profitability and customer satisfaction.
- Partnered with executive leadership to drive growth and operational performance.
Education
Some College (No Degree) - Business Administration Coursework
Garden City Community College
Garden City, KSSkills
- Multi-Site Operations Leadership
- P&L Management
- Strategic Planning
- Workforce Development
- Leadership Development
- Operational Excellence
- Continuous Improvement
- Budgeting & Forecasting
- Contract Negotiations
- Customer Retention
- Fleet Management
- Process Improvement
- Change Management
- Performance Management
- Safety & Compliance
- Succession Planning
Accomplishments
- Financial Performance
- Increased profitability 4–5% annually for eight consecutive years.
- Exceeded sales and profit goals for eight consecutive years.
- Achieved a record 30% gross margin during COVID-related challenges.
- Produced the highest gross profit percentage in company history at Landscapes USA.
- Reduced labor costs by approximately 25%.
- Generated more than $600,000 in new client revenue.
- Growth Leadership
- Doubled customer growth during the first twelve months at Landscapes USA.
- Ranked among the Top 3 branches out of 51 locations for eight consecutive years.
- Directed operations generating between $5 million and $10 million annually.
- Managed teams of up to 50 employees and 15 service routes.
- Safety Leadership
- Achieved the first perfect safety audit in company history.
- Earned 100% corporate safety audit scores for two consecutive years.
- Established cultures centered on accountability and safety excellence.
- Leadership Development
- Built successful leadership teams through strategic hiring and development.
- Mentored managers and field leaders to strengthen succession planning.
- Developed high-performing cultures focused on accountability and continuous improvement.
- Completed the Dale Carnegie Leadership Program.
Certification
- Dale Carnegie Leadership Program Graduate
- Class A Commercial Driver License (CDL)
Timeline
Executive Operations Manager
LANDSCAPES USA
01.2022 - 01.2026
Operations Leadership
LANDCARE
01.2012 - 01.2022
Service Management Director
CINTAS
01.1999 - 01.2012
Director of Operations
ELITE LAWN CARE
2026 - Current
Some College (No Degree) - Business Administration Coursework
Garden City Community College
EXECUTIVE QUALIFICATIONS
- 30+ Years of Leadership Experience
- Commercial Landscaping & Facilities Services Expertise
- Multi-Site Operations Leadership
- Financial Accountability
- Strategic Growth
- Leadership Development
- Customer Retention
- Fleet Operations
- Safety Excellence
- Succession Planning
- Process Improvement
- Operational Excellence