Raquel Martin
Summary
Executive Director of Facilities & Operations with 20+ years leading multi-site portfolios across education, corporate real estate, and institutional environments totaling over 50M SF. Proven track record managing $20M+ operating budgets and $40M+ capital programs, driving operational efficiency, vendor performance, and infrastructure modernization. Experienced in leading union and non-union teams (60+ staff), negotiating enterprise contracts, and aligning facilities strategy with organizational growth. Recognized for delivering complex capital projects, improving asset performance, and operating at the intersection of facilities, real estate, and executive leadership strategy..
Overview
25
25
years of professional experience
1
1
Certification
Work History
Director of Campus Operations
Agnes Irwin School
Bryn Mawr, PA
07.2024 - Current
- Lead end-to-end campus operations across academic, athletic, and residential facilities, aligning infrastructure with institutional growth strategy
- Oversee $5M operating budget and $40M capital planning initiatives, including major modernization of Middle and Upper School facilities
- Direct and develop multi-functional teams (facilities, security, custodial, maintenance)
- Drive vendor strategy and contract negotiations across HVAC, construction, and specialty services, improving service delivery and cost efficiency
- Partner with executive leadership and Board stakeholders to develop long-term facilities and capital investment strategy
- Implement operational standards, preventive maintenance programs, and compliance protocols to enhance asset performance and campus safety
- Strengthen regulatory compliance, township coordination, and community stakeholder engagement.
Director of Facilities & Construction
Atlantic Cape Community College
Mays Landing, NJ
08.2022 - 06.2024
- Managed $20M operating budget and led capital planning across three campuses supporting academic, athletic, and administrative operations
- Directed 60 unionized staff with 5 direct reports across maintenance and custodial services, driving performance and operational efficiency
- Oversaw critical infrastructure including central plant, steam distribution, HVAC, geothermal, electrical, utilities, and life-safety systems
- Delivered a portfolio of capital projects totaling $6M+ (facility upgrades, fire suppression, sewer systems, and athletic field/irrigation improvements)
- Reported to cabinet and Board on capital investments, risk mitigation, and long-term campus and space strategy
Director of Facilities & Construction
Brooklyn Friends School
Brooklyn, NY
07.2021 - 04.2022
- Served as primary facilities advisor to CFOO and Board Committee.
- Implemented operational standards and lifecycle planning for mechanical, electrical, plumbing, fire/life safety systems.
- Led unionized workforce performance management and conflict mediation.
- Strengthened preventative maintenance protocols and compliance oversight.
- Oversaw $2M operating budget and capital planning initiatives.
Director of Facilities & Transportation
Brooklyn Community Services
Brooklyn, NY
09.2019 - 02.2021
- Oversaw capital repairs, roof replacements, boiler installations, and compliance remediation.
- Liaised with HPD, DOB, FDNY, DOH, DHS, and funding agencies.
- Managed hazardous materials compliance, environmental regulations, ADA standards, and OSHA protocols.
- Developed SOPs and preventative maintenance systems to standardize multi-site operations.
- Directed facilities operations across 20 sites (500K+ sq. ft.) supporting shelter housing and community services.
Facilities & Construction Project Manager
The Brearley School
New York, NY
01.2012 - 09.2019
- Oversaw CAPEX, RFP/RFI processes, contractor selection, and vendor negotiations.
- Coordinated DOB and FDNY compliance for academic and residential facilities.
- Managed $10M interior construction project and supported $85M campus expansion.
Interim Assistant Building Manager
The Durst Organization
New York, New York
06.2009 - 10.2011
- Directed operations for two Class A commercial office buildings (~200K SF) supporting 20+ high-profile corporate and government tenants, delivering high service levels, and tenant satisfaction
- Led vendor negotiations, performance management, and risk mitigation to strengthen compliance and cost control
- Improved operational efficiency through engineering collaboration on code compliance, infrastructure upgrades, and AWARE system implementation
Supervisor - Lease Analyst
Shearman & Sterling
New York, New York
07.2001 - 06.2007
- Managed 650,000+ RSF global lease portfolio, advising executive leadership on real estate strategy and financial performance
- Led lease restructuring initiatives achieving $20–$30 PSF cost reductions
- Directed RFP/RFI processes and vendor negotiations across major capital and occupancy projects
- Coordinated financial audits and capital planning within a $250M+ portfolio
Education
Master of Science - Facilities Management
Pratt Institute
Bachelor of Arts - Forensic Psychology
John Jay College of Criminal Justice
Associate of Applied Science - Paralegal Studies
LaGuardia Community College
Skills
- Multi-Site Operations Leadership
- Capital Planning & Program Management ($500M lifecycle exposure)
- Corporate Real Estate & Lease Strategy
- Union Workforce Leadership & Labor Relations
- Vendor Negotiation & Contract Optimization
- Preventive & Predictive Maintenance Strategy
- Compliance, Life Safety & Risk Management
- Budget Oversight ($20M Operating / CapEx)
- Executive & Board-Level Reporting
- CMMS Systems
- Microsoft Office Suite
- MEP Drawing Review
Certification
• Construction Management Certificate – Baruch College
• OSHA 30 Construction Safety
• Disaster Management – Water & Wastewater Utilities
• Lead & Asbestos Awareness Certification
• OSHA 30 Construction Safety
• Disaster Management – Water & Wastewater Utilities
• Lead & Asbestos Awareness Certification
Timeline
Director of Campus Operations
Agnes Irwin School
07.2024 - Current
Director of Facilities & Construction
Atlantic Cape Community College
08.2022 - 06.2024
Director of Facilities & Construction
Brooklyn Friends School
07.2021 - 04.2022
Director of Facilities & Transportation
Brooklyn Community Services
09.2019 - 02.2021
Facilities & Construction Project Manager
The Brearley School
01.2012 - 09.2019
Interim Assistant Building Manager
The Durst Organization
06.2009 - 10.2011
Supervisor - Lease Analyst
Shearman & Sterling
07.2001 - 06.2007
Master of Science - Facilities Management
Pratt Institute
Bachelor of Arts - Forensic Psychology
John Jay College of Criminal Justice
Associate of Applied Science - Paralegal Studies
LaGuardia Community College