Ricardo Jones

Directed operations for complex, multi-site healthcare, and human services programs with high regulatory oversight and diverse payer sources.

• Led operational strategy across multiple states, managing budgets, staffing models, compliance frameworks, and service delivery outcomes.
• Supported growth initiatives by aligning operational readiness with sales, and referral expansion.
• Built compliance-first operating models that supported growth, without sacrificing quality or regulatory integrity.
• Advised executive leadership on risk, market readiness, and expansion feasibility.
• Implemented standardized operating procedures that improved consistency while allowing local market flexibility.

Led end-to-end operations and growth strategy for multi-location personal care and home care services across highly regulated markets. Full accountability for revenue growth, staffing capacity, compliance, and service quality.

• Owned full operational and growth responsibility for multi-site personal care and home care services across competitive, regulated markets.
• Led market expansion strategies focused on private pay and consumer-directed care, driving sustained revenue growth, and improved utilization.
• Served as the primary market representative, building and maintaining strong relationships with hospitals, physicians, social workers, community organizations, and payers.
• Partnered closely with sales, recruitment, and clinical leadership to align capacity with demand, and eliminate service gaps.
• Built, coached, and held accountable high-performing operational and clinical leadership teams.