Donald Reynolds
Blairsville,GA
Summary
Proven leader with a track record of enhancing customer satisfaction and driving sales growth at Mountain Shelter Humane Society Thrift Store. Skilled in promotional planning and staff development, adept at optimizing pricing strategies and leading high-performing teams. Excelled in delegation and supervision, significantly contributing to store-wide efficiency and profitability.
Overview
31
31
years of professional experience
Work History
Retail Department Manager
Mountain Shelter Humane Society Thrift Store
2016.10 - 2024.06
- Maintained a visually appealing department layout that effectively showcased products and enticed customers to make purchases.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Led meetings with store management to discuss goals, challenges faced within the department as well as successful tactics to be implemented across the organization.
- Ensured compliance with company policies, procedures, and safety standards throughout all aspects of department operation.
- Collaborated with other department managers to develop cross-functional promotions that drove store-wide sales growth.
- Maximized profitability by optimizing pricing strategies, promotional activities, and product placements within the department.
Postmaster/Postal Inspector
United States Postal Service, USPS
1993.09 - 2016.06
- Assist customers in determining proper postal service to align with individual needs.
- Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
- Managed all aspects of post office staffing, including hiring, training, scheduling, and performance management to ensure a high-performing team.
- Monitored inventory levels to ensure adequate supplies were available for daily operations while minimizing waste from overstocking items.
Skills
- Promotional planning
- Scheduling and Staffing
- Staff Training and Development
- Delegation and Supervision
Timeline
Retail Department Manager
Mountain Shelter Humane Society Thrift Store
2016.10 - 2024.06
Postmaster/Postal Inspector
United States Postal Service, USPS
1993.09 - 2016.06
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