Donald Rogers
Raleigh
Summary
Dynamic and adaptable professional with a solid foundation in management procedures and a proven track record of delivering exceptional customer service. Recognized for dependability and a strong ability to learn quickly, leveraging guidance to excel in various tasks. Proficient in clerical operations, team leadership, and effective communication through phone interactions. Committed to fostering positive relationships and enhancing operational efficiency in any environment.
Overview
14
14
years of professional experience
Work History
Intake Specialist
City of Raleigh
Raleigh, NC
03.2023 - 05.2026
- Managed intake processes to ensure accurate data entry and patient information management.
- Trained new staff on intake procedures, enhancing team performance and service delivery.
- Managed incoming calls from patients, addressing concerns or directing them to appropriate resources as needed.
- Contributed to a positive patient experience by providing empathetic support during the intake process.
- Maintained a clean and organized intake area, creating a welcoming environment for patients upon arrival.
- Completed intake assessment forms and filed clients' charts.
- Selected qualified applicants to refer to employers for possible job placement purposes.
Mail Handler Assistant
UNITED POSTAL SERVICE
10.2021 - 01.2022
- Sort and move mail by hand, unload mail, process mail
- Sort and move mail by hand, unload mail, process mail
Customer Service Associate
CAVA
08.2019 - 06.2021
- Run and operate cash register, gathering and researching information, verifying customer information, preparing food
- Run and operate cash register, gathering and researching information, verifying customer information, preparing food
Shift Manager, Server
Cypress of Raleigh
05.2017 - 06.2019
- Oversee business operation for the day, resolving problems that occur, stock inventory, balancing the cash register, coordinating employee responsibilities, and improving customer service
- Oversee business operation for the day, resolving problems that occur, stock inventory, balancing the cash register, coordinating employee responsibilities, and improving customer service
Service Attendant Manager
Greyhound Bus Station
03.2016 - 01.2018
- Maintaining the cleanliness and orderliness of operational areas
- Maintaining the cleanliness and orderliness of operational areas
Traffic Control Officer
Walnut Creek Amphitheater
04.2016 - 09.2016
- Provide safe and effective movement of vehicles in and around the terminals
- Provide safe and effective movement of vehicles in and around the terminals
Team Trainer
Panera Bread
11.2012 - 01.2015
- Responsible for instructing new employees on how to perform their job duties. Teach new hires how to take customer orders, etc.
- Responsible for instructing new employees on how to perform their job duties. Teach new hires how to take customer orders, etc.
Education
Bachelor’s Degree - Criminal Justice
NC Wesleyan College
12-2021
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Communication Skills
- People Skills
- Problem Solving Skills
- Customer Service Skills
- Teamwork and collaboration
- Multitasking
- Reliability
- Excellent communication
- Decision-making
Languages
English
Timeline
Intake Specialist
City of Raleigh
03.2023 - 05.2026
Mail Handler Assistant
UNITED POSTAL SERVICE
10.2021 - 01.2022
Customer Service Associate
CAVA
08.2019 - 06.2021
Shift Manager, Server
Cypress of Raleigh
05.2017 - 06.2019
Traffic Control Officer
Walnut Creek Amphitheater
04.2016 - 09.2016
Service Attendant Manager
Greyhound Bus Station
03.2016 - 01.2018
Team Trainer
Panera Bread
11.2012 - 01.2015
Bachelor’s Degree - Criminal Justice
NC Wesleyan College